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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent reply time

5
Excellent service and reply time Reviewed on: 2nd April 2021

Coral help

5
Great application. Easy online help ..took few minutes to sort out Reviewed on: 2nd April 2021

Great Service

5
Very quick response to my question and easy to answer and dealt with within minutes Reviewed on: 2nd April 2021

Helpful advice

5
Clear communication when needed Reviewed on: 2nd April 2021

Bank awarded

4
I needed help to set up online banking so I’m not struggling as I have been doing for year or so Reviewed on: 2nd April 2021

Good chat

5
I asked a question and my reply was very clear and very helpful, and also went on to ask if there was anything they could help me with . Reviewed on: 2nd April 2021

Satisifed customer

5
Vwry fast and easy to use. Easy to understand quesrions and answers Reviewed on: 2nd April 2021

Excellent service

5
You just type in what your problem is and it gets sorted very quickly. Very easy to use, just treat like you are talking to a real person. Would highly recommend. Reviewed on: 2nd April 2021

Excellent quick service

5
Excellent experience answered my query quickly and successfully Reviewed on: 2nd April 2021

Best bank

5
Always willing to help me I will never change banks Reviewed on: 2nd April 2021

Review NatWest Group - Cora: Digital assistant now

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