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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great bank and great service

5
Really good service, quick messenger app via banking app, great display and easy usage of app Reviewed on: 2nd April 2021
d.billo31@gmail.com's avatar
[email protected]

Easy to use

5
The service was very user friendly and it was good to be able to sort out my savings needs without going into branch or spending time on the phone, great service Reviewed on: 2nd April 2021
Katie's avatar
Katie

Great service - easy to access

5
Easy to access - gave the relevant info quickly - much appreciated! Reviewed on: 2nd April 2021
Jackie Hall's avatar
Jackie Hall

Cora support

5
Easy & clear instructions to assist you quickly Reviewed on: 2nd April 2021
Deb K's avatar
Deb K

Very helpful bank and I have been using it for over 40 years

5
The NatWest has never disappointed me. Allthe staff are efficient and polite and helpful. Reviewed on: 2nd April 2021
Tayyaba Sherif's avatar
Tayyaba Sherif

Very quick and easy to access and answered questins in easy to understand answers

5
Quick easy and sorted my problem politely Reviewed on: 2nd April 2021
T Jerrison 's avatar
T Jerrison

the bank is always helpful

5
CORA is excellent and available at all times. Speedy replies to any questions with connections to agents if necessary. Reviewed on: 2nd April 2021
JAMES RAYMOND PATRICK's avatar
JAMES RAYMOND PATRICK

Very slick app

4
Very slick app with lots of good features. But I wish they would sack Cora. Bit too self-satisfied Reviewed on: 2nd April 2021
Derek's avatar
Derek

It's OK

3
That is my first time when I used the help of them Reviewed on: 2nd April 2021
Lira Liryczny's avatar
Lira Liryczny

Quick any easy

5
Had a question about cancelling a direct debit. Was quickly and easily told how to go about doing this. Reviewed on: 2nd April 2021
Helen's avatar
Helen

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