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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

the bank is always helpful

5
CORA is excellent and available at all times. Speedy replies to any questions with connections to agents if necessary. Reviewed on: 2nd April 2021

Very slick app

4
Very slick app with lots of good features. But I wish they would sack Cora. Bit too self-satisfied Reviewed on: 2nd April 2021

It's OK

3
That is my first time when I used the help of them Reviewed on: 2nd April 2021

Quick any easy

5
Had a question about cancelling a direct debit. Was quickly and easily told how to go about doing this. Reviewed on: 2nd April 2021

Easy

5
Change of address easy and straight forward to action. Would recommend A** Reviewed on: 1st April 2021

Quick and relevant

4
My ISA needed renewing and Cora was ready to do it straightaway with access to all the relevant info. It was quick and efficient. Reviewed on: 1st April 2021

Very efficient

4
Anytime support - instant response Reviewed on: 1st April 2021

Change address

5
Very easy and quick help from cora assistant Reviewed on: 1st April 2021

Simple, easy & helpful

5
Always a positive outcome. It is a quick & efficient system. Reviewed on: 1st April 2021

Speedy

5
Question was answered in a matter of seconds - very impressed Reviewed on: 1st April 2021

Review NatWest Group - Cora: Digital assistant now

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