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NatWest Group - Cora: Digital assistant reviews

3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy

5
Change of address easy and straight forward to action. Would recommend A** Reviewed on: 1st April 2021

Quick and relevant

4
My ISA needed renewing and Cora was ready to do it straightaway with access to all the relevant info. It was quick and efficient. Reviewed on: 1st April 2021

Very efficient

4
Anytime support - instant response Reviewed on: 1st April 2021

Change address

5
Very easy and quick help from cora assistant Reviewed on: 1st April 2021

Simple, easy & helpful

5
Always a positive outcome. It is a quick & efficient system. Reviewed on: 1st April 2021

Speedy

5
Question was answered in a matter of seconds - very impressed Reviewed on: 1st April 2021

Quick and easy

5
Really quick and easy. Answered all my questions. Reviewed on: 1st April 2021

Easy peasy

5
Very fast and not complicated at all any body can do this communication not technical or needing a PhD like other sites Reviewed on: 1st April 2021

Amazing service

5
Great professional help and simple instructions for my query. Very helpful Reviewed on: 1st April 2021

Quick

4
Does the job but there are too many review questions Reviewed on: 1st April 2021

Review NatWest Group - Cora: Digital assistant now

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