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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Change to details

5
I was very satisfied at being able to change my details online. It was a very straight forward process Reviewed on: 1st April 2021
Sheila McDaid 's avatar
Sheila McDaid

Brilliant

5
Most helpful digital chat question helper thing I've ever used. Completey resolved my question and was really helpful and straightforward. Thank you so much for making an actually usable and useful chat option! I have anxiety on phonecalls so this was wonderful. Ta! Very impressed. Reviewed on: 1st April 2021
Jessie's avatar
Jessie

Ease of use

5
Easy to use and understand.Good response from Cora as well!! Reviewed on: 1st April 2021
Vijith's avatar
Vijith

Quick & Efficient

5
Quick & Efficient process to resolve the query. Reviewed on: 1st April 2021
Syed's avatar
Syed

Best Bank

5
it was quick and easy I would never change my banking relationship. NatWest is the best Reviewed on: 1st April 2021
Humaira's avatar
Humaira

Easy process

5
Great service easy process will use again Reviewed on: 1st April 2021
steves227@live.co.uk's avatar
[email protected]

Feedback

5
Very good tool especially when you can get info without making a phone call. Very happy. Reviewed on: 1st April 2021
Jennie O'Connor-Fitzgerald 's avatar
Jennie O'Connor-Fitzgerald

Great Automated Service

5
Very intuitive, quick and got the job done Reviewed on: 1st April 2021
David Bessant's avatar
David Bessant

Coral was quick and helpful

5
First time using this support network was happy the way the agent was quick enough to get to my issues Reviewed on: 1st April 2021
Tricky 's avatar
Tricky

Very easy, straightforward service

5
Really intuitive service that saves a lot of time! Reviewed on: 1st April 2021
Jo Holden's avatar
Jo Holden

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