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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy

5
Really quick and easy. Answered all my questions. Reviewed on: 1st April 2021

Easy peasy

5
Very fast and not complicated at all any body can do this communication not technical or needing a PhD like other sites Reviewed on: 1st April 2021

Amazing service

5
Great professional help and simple instructions for my query. Very helpful Reviewed on: 1st April 2021

Quick

4
Does the job but there are too many review questions Reviewed on: 1st April 2021

Change to details

5
I was very satisfied at being able to change my details online. It was a very straight forward process Reviewed on: 1st April 2021

Brilliant

5
Most helpful digital chat question helper thing I've ever used. Completey resolved my question and was really helpful and straightforward. Thank you so much for making an actually usable and useful chat option! I have anxiety on phonecalls so this was wonderful. Ta! Very impressed. Reviewed on: 1st April 2021

Ease of use

5
Easy to use and understand.Good response from Cora as well!! Reviewed on: 1st April 2021

Quick & Efficient

5
Quick & Efficient process to resolve the query. Reviewed on: 1st April 2021

Best Bank

5
it was quick and easy I would never change my banking relationship. NatWest is the best Reviewed on: 1st April 2021

Easy process

5
Great service easy process will use again Reviewed on: 1st April 2021

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