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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Feedback

5
Very good tool especially when you can get info without making a phone call. Very happy. Reviewed on: 1st April 2021
Jennie O'Connor-Fitzgerald 's avatar
Jennie O'Connor-Fitzgerald

Great Automated Service

5
Very intuitive, quick and got the job done Reviewed on: 1st April 2021
David Bessant's avatar
David Bessant

Coral was quick and helpful

5
First time using this support network was happy the way the agent was quick enough to get to my issues Reviewed on: 1st April 2021
Tricky 's avatar
Tricky

Very easy, straightforward service

5
Really intuitive service that saves a lot of time! Reviewed on: 1st April 2021
Jo Holden's avatar
Jo Holden

Excellent banking service through Cora

5
Asking Cora for help is a super speedy way to get everyday banking queries resolved. She is very efficient. I can highly recommend. Reviewed on: 1st April 2021
badouandclaire@hotmail.co.uk's avatar
[email protected]

Quick and friendly

5
I was changing my address and had to use the webchat system. It lasted a total of 2 minutes and it was really quick and friendly. Reviewed on: 1st April 2021
Michael's avatar
Michael

Best Digital Assistant

5
A Very convenient and intuitive assistant Reviewed on: 1st April 2021
Rotimi Adeseun's avatar
Rotimi Adeseun

Great automation

4
Really pleased about the ease in which the the automated service works. With not being able to just pop in to a branch as easily as we could, this service helps to get my day to day banking requirements done when I need it which is pretty much 24/7. Reviewed on: 1st April 2021
Mr paul's avatar
Mr paul

Good experience

5
Easy and quick response from the digital assistant! Very reassuring Reviewed on: 1st April 2021
Carmen's avatar
Carmen

Cora

5
I messaged Cora with a question which I thought would take all afternoon to answer me but she answered my question very simply, explained everything I needed to know and very promptly. I was very happy with the service she provided. Thanks Cora Reviewed on: 1st April 2021
Rachel Francis's avatar
Rachel Francis

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