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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent banking service through Cora

5
Asking Cora for help is a super speedy way to get everyday banking queries resolved. She is very efficient. I can highly recommend. Reviewed on: 1st April 2021
badouandclaire@hotmail.co.uk's avatar
[email protected]

Quick and friendly

5
I was changing my address and had to use the webchat system. It lasted a total of 2 minutes and it was really quick and friendly. Reviewed on: 1st April 2021
Michael's avatar
Michael

Best Digital Assistant

5
A Very convenient and intuitive assistant Reviewed on: 1st April 2021
Rotimi Adeseun's avatar
Rotimi Adeseun

Great automation

4
Really pleased about the ease in which the the automated service works. With not being able to just pop in to a branch as easily as we could, this service helps to get my day to day banking requirements done when I need it which is pretty much 24/7. Reviewed on: 1st April 2021
Mr paul's avatar
Mr paul

Good experience

5
Easy and quick response from the digital assistant! Very reassuring Reviewed on: 1st April 2021
Carmen's avatar
Carmen

Cora

5
I messaged Cora with a question which I thought would take all afternoon to answer me but she answered my question very simply, explained everything I needed to know and very promptly. I was very happy with the service she provided. Thanks Cora Reviewed on: 1st April 2021
Rachel Francis's avatar
Rachel Francis

Straightforward and to the point

5
I had a simple query about my debit card and it was answered in seconds. The automated options for reply made the interaction even speedier. Great service Reviewed on: 1st April 2021
LOC's avatar
LOC

Straigtforward and easy to use to all regardless the level of english.

5
Its the first time i use Cora and the multiples answers helped me identify my need more accuratly. Reviewed on: 1st April 2021
Marie fadiga's avatar
Marie fadiga

Cora - Natwest Digital Assistant

5
Very quick and user friendly way of updating details Reviewed on: 1st April 2021
Catherine Pettifer's avatar
Catherine Pettifer

Quick responce

5
Quick responce,easy and professional service. Reviewed on: 1st April 2021
Rafiq Ahmed Khokhar's avatar
Rafiq Ahmed Khokhar

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