NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

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4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Great automation

Really pleased about the ease in which the the automated service works. With not being able to just pop in to a branch as easily as we could, this service helps to get my day to day banking requirements done when I need it which is pretty much 24/7. Reviewed on: 1st April 2021

Good experience

Easy and quick response from the digital assistant! Very reassuring Reviewed on: 1st April 2021

Cora

I messaged Cora with a question which I thought would take all afternoon to answer me but she answered my question very simply, explained everything I needed to know and very promptly. I was very happy with the service she provided. Thanks Cora Reviewed on: 1st April 2021

Straightforward and to the point

I had a simple query about my debit card and it was answered in seconds. The automated options for reply made the interaction even speedier. Great service Reviewed on: 1st April 2021

Straigtforward and easy to use to all regardless the level of english.

Its the first time i use Cora and the multiples answers helped me identify my need more accuratly. Reviewed on: 1st April 2021

Cora - Natwest Digital Assistant

Very quick and user friendly way of updating details Reviewed on: 1st April 2021

Quick responce

Quick responce,easy and professional service. Reviewed on: 1st April 2021

It is really fast solving problems related accounts.

It is super fast service not like others banks holding call for hours and after not solving issue . Great service by natwest. Super Cora Reviewed on: 1st April 2021