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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Straightforward and to the point

5
I had a simple query about my debit card and it was answered in seconds. The automated options for reply made the interaction even speedier. Great service Reviewed on: 1st April 2021

Straigtforward and easy to use to all regardless the level of english.

5
Its the first time i use Cora and the multiples answers helped me identify my need more accuratly. Reviewed on: 1st April 2021

Cora - Natwest Digital Assistant

5
Very quick and user friendly way of updating details Reviewed on: 1st April 2021

Quick responce

5
Quick responce,easy and professional service. Reviewed on: 1st April 2021

It is really fast solving problems related accounts.

5
It is super fast service not like others banks holding call for hours and after not solving issue . Great service by natwest. Super Cora Reviewed on: 1st April 2021

Easy and concise

4
Was super easy and straightforward Reviewed on: 1st April 2021

User friendly

4
Simplicity for users, ask a question, instant reply Reviewed on: 1st April 2021

Ease of use of this service

5
The service is quick and easy to use through many different processes you may require in banking Reviewed on: 1st April 2021

Apt response

5
Quick response from the digital assistant Reviewed on: 1st April 2021

Perfect

5
Really good, very useful app simple to use. Reviewed on: 1st April 2021

Review NatWest Group - Cora: Digital assistant now

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