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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

great

5
easy to use and helpful, takes the stress out of online banking. Reviewed on: 1st April 2021
Nicola Sallabank's avatar
Nicola Sallabank

Best customer service

5
rbs is easy to contact. query about isa resolved in online chat. very professional staff and immediate reponse to resolve my issue/query same day. Reviewed on: 1st April 2021
susan martin's avatar
susan martin

Brilliant service.

5
Both inside Nat West Carlisle floor agent assistance in depositing cheque via ATM and RBS online chat service the service pleasant and efficient. Thanks. Reviewed on: 1st April 2021
Wendy Soane's avatar
Wendy Soane

NatWest Online Customer - Esther Lawrence

5
It was very convenient to change my address, sitting at home. It did not take much time. It saved me the hassle to take some time off from work, visit branch & change address. The options were very clear & to the point. No confusion or frustration. Pleasant experience Reviewed on: 1st April 2021
Esther Vijay's avatar
Esther Vijay

Excellent service

5
Always happy to help and give good advice. Reviewed on: 1st April 2021
Kelly's avatar
Kelly

very simplistic

5
Very quick and straight to the point, no hassle or waiting. Reviewed on: 1st April 2021
Kieran Bates's avatar
Kieran Bates

Bad user experience

1
Its like all bots, keeps giving weird answers. Reviewed on: 1st April 2021
Adan's avatar
Adan

Fast response, Simple answers.

5
Banking can be a stressful experience for a lot of people, especially when something is wrong. Having a digital assistant which provides fast, simple, and clear answers to your questions makes a big difference, so you don't have to phone up or go trawling through forums and guides for minor answers. Reviewed on: 1st April 2021
Diamond728's avatar
Diamond728

simple and easy to use

5
Went on to change my address after moving home expecting to have phone in at least, but the process was quick and simple and done within a couple of minutes Reviewed on: 1st April 2021
Lesley Fields's avatar
Lesley Fields

Concise explanations

5
Explained everything perfectly and clearly Reviewed on: 1st April 2021
Christine Duggan 's avatar
Christine Duggan

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