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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

NatWest Online Customer - Esther Lawrence

5
It was very convenient to change my address, sitting at home. It did not take much time. It saved me the hassle to take some time off from work, visit branch & change address. The options were very clear & to the point. No confusion or frustration. Pleasant experience Reviewed on: 1st April 2021
Esther Vijay's avatar
Esther Vijay

Excellent service

5
Always happy to help and give good advice. Reviewed on: 1st April 2021
Kelly's avatar
Kelly

very simplistic

5
Very quick and straight to the point, no hassle or waiting. Reviewed on: 1st April 2021
Kieran Bates's avatar
Kieran Bates

Bad user experience

1
Its like all bots, keeps giving weird answers. Reviewed on: 1st April 2021
Adan's avatar
Adan

Fast response, Simple answers.

5
Banking can be a stressful experience for a lot of people, especially when something is wrong. Having a digital assistant which provides fast, simple, and clear answers to your questions makes a big difference, so you don't have to phone up or go trawling through forums and guides for minor answers. Reviewed on: 1st April 2021
Diamond728's avatar
Diamond728

simple and easy to use

5
Went on to change my address after moving home expecting to have phone in at least, but the process was quick and simple and done within a couple of minutes Reviewed on: 1st April 2021
Lesley Fields's avatar
Lesley Fields

Concise explanations

5
Explained everything perfectly and clearly Reviewed on: 1st April 2021
Christine Duggan 's avatar
Christine Duggan

Quick and easy

5
Needed advice regarding my debit card expiry date. Got the answers I needed straight away. Very pleased with the service. Reviewed on: 1st April 2021
dkivens@hotmail.com's avatar
[email protected]

Bad user experience

1
Talking to a bot can be seamless if done intelligently. This bot is the opposite of that. Reviewed on: 1st April 2021
Adan's avatar
Adan

login problems

5
Password not accepted even though it has been long established and was inputted correctly. Cora fixed the problem with me in 3 minutes. Great!! Reviewed on: 1st April 2021
catherinekerr's avatar
catherinekerr

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