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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great customer service

5
Always explain answer in all situations Reviewed on: 1st April 2021

Helping ank

4
great bank to help and assisst people Reviewed on: 1st April 2021

Simplicity

5
Its easy to use, simple instructions to follow and if not clear on what you have said, it repeats and offer others options. Reviewed on: 1st April 2021

Easy hassle free service

5
great hassle free service and so easy to use Reviewed on: 1st April 2021

great

5
easy to use and helpful, takes the stress out of online banking. Reviewed on: 1st April 2021

Best customer service

5
rbs is easy to contact. query about isa resolved in online chat. very professional staff and immediate reponse to resolve my issue/query same day. Reviewed on: 1st April 2021

Brilliant service.

5
Both inside Nat West Carlisle floor agent assistance in depositing cheque via ATM and RBS online chat service the service pleasant and efficient. Thanks. Reviewed on: 1st April 2021

NatWest Online Customer - Esther Lawrence

5
It was very convenient to change my address, sitting at home. It did not take much time. It saved me the hassle to take some time off from work, visit branch & change address. The options were very clear & to the point. No confusion or frustration. Pleasant experience Reviewed on: 1st April 2021

Excellent service

5
Always happy to help and give good advice. Reviewed on: 1st April 2021

very simplistic

5
Very quick and straight to the point, no hassle or waiting. Reviewed on: 1st April 2021

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