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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Bad user experience

1
Its like all bots, keeps giving weird answers. Reviewed on: 1st April 2021
Adan's avatar
Adan

Fast response, Simple answers.

5
Banking can be a stressful experience for a lot of people, especially when something is wrong. Having a digital assistant which provides fast, simple, and clear answers to your questions makes a big difference, so you don't have to phone up or go trawling through forums and guides for minor answers. Reviewed on: 1st April 2021
Diamond728's avatar
Diamond728

simple and easy to use

5
Went on to change my address after moving home expecting to have phone in at least, but the process was quick and simple and done within a couple of minutes Reviewed on: 1st April 2021
Lesley Fields's avatar
Lesley Fields

Concise explanations

5
Explained everything perfectly and clearly Reviewed on: 1st April 2021
Christine Duggan 's avatar
Christine Duggan

Quick and easy

5
Needed advice regarding my debit card expiry date. Got the answers I needed straight away. Very pleased with the service. Reviewed on: 1st April 2021
dkivens@hotmail.com's avatar
[email protected]

Bad user experience

1
Talking to a bot can be seamless if done intelligently. This bot is the opposite of that. Reviewed on: 1st April 2021
Adan's avatar
Adan

login problems

5
Password not accepted even though it has been long established and was inputted correctly. Cora fixed the problem with me in 3 minutes. Great!! Reviewed on: 1st April 2021
catherinekerr's avatar
catherinekerr

Change of address

5
Cora has been great - so quick and easy to work with, professional and polite at all times Reviewed on: 1st April 2021
CJ Allison's avatar
CJ Allison

Easy

5
Very easy anyone can use it and quick to use aswell Reviewed on: 1st April 2021
Nina's avatar
Nina

Great app

5
Cora was very easy to use with a quick response telling me exactly what I wanted to know. Reviewed on: 1st April 2021
RD's avatar
RD

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