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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
Needed advice regarding my debit card expiry date. Got the answers I needed straight away. Very pleased with the service. Reviewed on: 1st April 2021
dkivens@hotmail.com's avatar
[email protected]

Bad user experience

1
Talking to a bot can be seamless if done intelligently. This bot is the opposite of that. Reviewed on: 1st April 2021
Adan's avatar
Adan

login problems

5
Password not accepted even though it has been long established and was inputted correctly. Cora fixed the problem with me in 3 minutes. Great!! Reviewed on: 1st April 2021
catherinekerr's avatar
catherinekerr

Change of address

5
Cora has been great - so quick and easy to work with, professional and polite at all times Reviewed on: 1st April 2021
CJ Allison's avatar
CJ Allison

Easy

5
Very easy anyone can use it and quick to use aswell Reviewed on: 1st April 2021
Nina's avatar
Nina

Great app

5
Cora was very easy to use with a quick response telling me exactly what I wanted to know. Reviewed on: 1st April 2021
RD's avatar
RD

Quick and easy in resolving problems. Overall great communication

5
Easy and quick in resolving issues. Reviewed on: 1st April 2021
Nina elisa wierdsma 's avatar
Nina elisa wierdsma

Feedback following first use of service in years

5
Prompt and easy to use by this elderly customer Reviewed on: 1st April 2021
William Rabbett's avatar
William Rabbett

super quick and easy

5
So simple to use, auto response options all the way through. Just great Reviewed on: 1st April 2021
Julie Crowhurst's avatar
Julie Crowhurst

Quick and easy

5
Quick to respond back and easy to talk to Reviewed on: 1st April 2021
Philippa Fallowfield's avatar
Philippa Fallowfield

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