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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy in resolving problems. Overall great communication

5
Easy and quick in resolving issues. Reviewed on: 1st April 2021

Feedback following first use of service in years

5
Prompt and easy to use by this elderly customer Reviewed on: 1st April 2021

super quick and easy

5
So simple to use, auto response options all the way through. Just great Reviewed on: 1st April 2021

Quick and easy

5
Quick to respond back and easy to talk to Reviewed on: 1st April 2021

Helpful

5
I got the help I needed, was very straight forward and didn't take long at all. Reviewed on: 1st April 2021

Cora did it for me

5
One if the easiest & fastest digital assistants to use & very easy on moblie Reviewed on: 1st April 2021

Loss f card

5
Digital response very helpful and timely Reviewed on: 1st April 2021

Cora

5
Very simple easy and straightforward and very uncomplicated Reviewed on: 1st April 2021

So simple to use

5
Cora is so simple to use and there is no waiting for an agent to connect to you, perfect service Reviewed on: 1st April 2021

Transaction not recognised

5
My query was resolved very quickly. Reviewed on: 1st April 2021

Review NatWest Group - Cora: Digital assistant now

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