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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Helpful

5
I got the help I needed, was very straight forward and didn't take long at all. Reviewed on: 1st April 2021
Jake Sutcliffe's avatar
Jake Sutcliffe

Cora did it for me

5
One if the easiest & fastest digital assistants to use & very easy on moblie Reviewed on: 1st April 2021
Penny 's avatar
Penny

Loss f card

5
Digital response very helpful and timely Reviewed on: 1st April 2021
Debra's avatar
Debra

Cora

5
Very simple easy and straightforward and very uncomplicated Reviewed on: 1st April 2021
kaye.burt@hotmail.com's avatar
[email protected]

So simple to use

5
Cora is so simple to use and there is no waiting for an agent to connect to you, perfect service Reviewed on: 1st April 2021
Steve Hunsdon's avatar
Steve Hunsdon

Transaction not recognised

5
My query was resolved very quickly. Reviewed on: 1st April 2021
RV's avatar
RV

Service

5
Extremely helpful fast response thank you Reviewed on: 1st April 2021
Mr a w eyles's avatar
Mr a w eyles

easy and quick

5
lots of options available. No waiting on a phone Reviewed on: 1st April 2021
gaynor's avatar
gaynor

Very easy

5
Quick answer easy to understand, instructions straight forward Reviewed on: 1st April 2021
Jeanette Baverstock's avatar
Jeanette Baverstock

Credit where its due

5
It was simple and I was able to do this out of hours. Reviewed on: 1st April 2021
Jeffrey Froud 's avatar
Jeffrey Froud

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