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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Service

5
Extremely helpful fast response thank you Reviewed on: 1st April 2021

easy and quick

5
lots of options available. No waiting on a phone Reviewed on: 1st April 2021

Very easy

5
Quick answer easy to understand, instructions straight forward Reviewed on: 1st April 2021

Credit where its due

5
It was simple and I was able to do this out of hours. Reviewed on: 1st April 2021

very quick and helpful

4
I needed support changing my address and with using cora, it was done withing 5 minutes. Reviewed on: 1st April 2021

Amazing & apt response

5
Didn't know it will be so easy and quick to get my request done.. It felt like it was done in a heart beat. Thumbs up, it saved me the hassle of visiting a branch Reviewed on: 31st March 2021

Excellent

5
Great simple and effective service Reviewed on: 31st March 2021

Customer Service 'par excellence'

5
I've received fast and accurate assistance at all times I've asked 'Cora' Reviewed on: 31st March 2021

Excellent Service

5
I wanted to cancel a pending direct debit and this great robot gave me the advice - all completed in about 2 minutes - fantastic! Reviewed on: 31st March 2021

Great service

5
I liked that I didn't have to go to a Branch or make a call during business hours to get my address changed and an account opened. Very fast service. Reviewed on: 31st March 2021

Review NatWest Group - Cora: Digital assistant now

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