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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very quick and helpful

4
I needed support changing my address and with using cora, it was done withing 5 minutes. Reviewed on: 1st April 2021
Jordon's avatar
Jordon

Amazing & apt response

5
Didn't know it will be so easy and quick to get my request done.. It felt like it was done in a heart beat. Thumbs up, it saved me the hassle of visiting a branch Reviewed on: 31st March 2021
Seth's avatar
Seth

Excellent

5
Great simple and effective service Reviewed on: 31st March 2021
Paul Smith's avatar
Paul Smith

Customer Service 'par excellence'

5
I've received fast and accurate assistance at all times I've asked 'Cora' Reviewed on: 31st March 2021
Jeremy Gomersall's avatar
Jeremy Gomersall

Excellent Service

5
I wanted to cancel a pending direct debit and this great robot gave me the advice - all completed in about 2 minutes - fantastic! Reviewed on: 31st March 2021
debs.marshall17@yahoo.co.uk's avatar
[email protected]

Great service

5
I liked that I didn't have to go to a Branch or make a call during business hours to get my address changed and an account opened. Very fast service. Reviewed on: 31st March 2021
KP's avatar
KP

Reactivate ISA

5
Quick, easy and very efficient service from Cora - highly recommend! Reviewed on: 31st March 2021
Samantha Gaunt's avatar
Samantha Gaunt

Excellent

5
Very helpful app and digital banking assistant Reviewed on: 31st March 2021
hilarykilshaw116@gmail.com's avatar
[email protected]

Friendly Bank

5
Always very helpful despite very difficult times with COVID virus. Reviewed on: 31st March 2021
Valerie Gaffney's avatar
Valerie Gaffney

Excellent service

5
Excellent very user friendly simple to understand Reviewed on: 31st March 2021
Jill merrick's avatar
Jill merrick

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