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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Reactivate ISA

5
Quick, easy and very efficient service from Cora - highly recommend! Reviewed on: 31st March 2021

Excellent

5
Very helpful app and digital banking assistant Reviewed on: 31st March 2021

Friendly Bank

5
Always very helpful despite very difficult times with COVID virus. Reviewed on: 31st March 2021

Excellent service

5
Excellent very user friendly simple to understand Reviewed on: 31st March 2021

Very easy to use

5
I had an enquiry about when I would be receiving my new bank card. Cora answered my questions very easily and straight away with a great amount of knowledge. Thank you so much Reviewed on: 31st March 2021

Pending transactions

5
Query Answered and explained very quickly Reviewed on: 31st March 2021

Cora the Quick Learner

4
Cora often doesn’t understand you at first but asks questions to home in on your mission. She is noticeably improving though, and the questions are becoming more appropriate, leading to a faster homing in on your intention and to ultimate satisfaction. Reviewed on: 31st March 2021

Online cora

5
Love the app so easy to use .online banking is so easy with natwest Reviewed on: 31st March 2021

Quick efficient service

5
I was delighted by how the question was dealt with Reviewed on: 31st March 2021

Amazing

5
Quick and easy service, very impressed Reviewed on: 31st March 2021

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