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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Super simpld

5
going to the bank to update my address is a thing of the past. So easy!! Reviewed on: 31st March 2021
Can's avatar
Can

good efficiency service

4
It does take a few rounds to get to the right menu, but overall it is very fast and efficient way to get an answer to questions compared to long wait in the phone calls, and indeed the search engine would be improved with time to make it even faster. Reviewed on: 31st March 2021
Olga Koroleva's avatar
Olga Koroleva

Very helpful and easy to use

5
Easy to contact someone if you need help with anything.the online chat is very useful. Reviewed on: 31st March 2021
Vicki 's avatar
Vicki

Easy and helpful to use

5
Every time I’ve needed help Cora has been very informative and helpful and has always solved my problems Reviewed on: 31st March 2021
Judith Griffiths's avatar
Judith Griffiths

So easy to use very helpful & friendly

5
Answered my questions with all the imformation i required Reviewed on: 31st March 2021
Helen's avatar
Helen

Efficient to the point and quick response

5
Efficient to the point and quick response Reviewed on: 31st March 2021
Anita Gruitt's avatar
Anita Gruitt

VERY EFFICIENT

5
SPEEDY SERVICE VERY HELPFUL WITH MY ACCOUNT CHANGES Reviewed on: 31st March 2021
LINZ.'s avatar
LINZ.

Appreciation

5
This service is Quick and perfectly safe. Reviewed on: 31st March 2021
Javad Jamshidi's avatar
Javad Jamshidi

Helpful adviser

5
Helpful, speedy and friendly advice Reviewed on: 31st March 2021
Robert Cocker's avatar
Robert Cocker

fast, intuitive problem solver

5
the chatbot quickly resolved my issue of a change of address without the need for me to speak directly to a bank staff. it was fast, easy and a solution was provided and actioned within a space of a couple of mins. Reviewed on: 31st March 2021
Nin's avatar
Nin

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