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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So easy to use very helpful & friendly

5
Answered my questions with all the imformation i required Reviewed on: 31st March 2021
Helen's avatar
Helen

Efficient to the point and quick response

5
Efficient to the point and quick response Reviewed on: 31st March 2021
Anita Gruitt's avatar
Anita Gruitt

VERY EFFICIENT

5
SPEEDY SERVICE VERY HELPFUL WITH MY ACCOUNT CHANGES Reviewed on: 31st March 2021
LINZ.'s avatar
LINZ.

Appreciation

5
This service is Quick and perfectly safe. Reviewed on: 31st March 2021
Javad Jamshidi's avatar
Javad Jamshidi

Helpful adviser

5
Helpful, speedy and friendly advice Reviewed on: 31st March 2021
Robert Cocker's avatar
Robert Cocker

fast, intuitive problem solver

5
the chatbot quickly resolved my issue of a change of address without the need for me to speak directly to a bank staff. it was fast, easy and a solution was provided and actioned within a space of a couple of mins. Reviewed on: 31st March 2021
Nin's avatar
Nin

simple to use with clear results

5
Cora appears to be a limited AI program that is clear and easy to use. Reviewed on: 31st March 2021
Frederick Thompson's avatar
Frederick Thompson

Amazing experience

5
Easy to use and jargon free. Quick responses and choices are offered to help you get to the right solution. Really good experience using Cora. Reviewed on: 31st March 2021
Crawley_ann@yahoo.co.uk 's avatar
[email protected]

Very intuitive and easy to use

5
Very easy to use for change of address. Reviewed on: 31st March 2021
Megha Khanna's avatar
Megha Khanna

10/10 bank

5
Never had an issue, quick to work with, efficient and easy. Reviewed on: 31st March 2021
Tasha Jones's avatar
Tasha Jones

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