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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Would prefer a person

4
Found setting up transactions challenging Reviewed on: 31st March 2021
Lis Smart's avatar
Lis Smart

Efficient and speedy customer experience

5
On contact all questions handled quickly and fully in a polite and friendly manner Reviewed on: 31st March 2021
Kris's avatar
Kris

Cora- their digital assistant!

5
Intuitive, quick and easy- brilliant! Reviewed on: 31st March 2021
Peter M's avatar
Peter M

explained things more easily for me.

5
very helpful and didn't manage it myself without Cora's help Reviewed on: 31st March 2021
Ms Susan Macleod's avatar
Ms Susan Macleod

Easy Peasy

5
Wanted to close my business account and spent ages trying to find out how to until I stumbled onto Cora! Reviewed on: 31st March 2021
Andy's avatar
Andy

Precise and Fast response.

4
Will make use of this service. We prefer face to face services but when time is short, Cora is in place to help out. Reviewed on: 31st March 2021
Mina Patel's avatar
Mina Patel

Always excellent service

5
Never had a days trouble with Natwest, friendly staff, a usable web site and the mobile app is excellent Reviewed on: 31st March 2021
Jimmy White's avatar
Jimmy White

Change of address

5
It was so easy to change my address. What I thought would be a trip into the branch turned out to be a few minutes online using Cora and it was done. Just what you need when time is at a premium unpacking boxes! Fantastic. Reviewed on: 31st March 2021
Grace's avatar
Grace

Fast and reliable service

5
Not ye best with banking stuff but royal bank of Scotland is by far the easiest and most helpful Reviewed on: 31st March 2021
christopherhayden1994@gmail.com's avatar
[email protected]

Super easy to use!!

5
I’ve used this service several times and always find it a smooth procedure that has answered my queries and addressed my needs with speed & efficiency Reviewed on: 31st March 2021
Allie Woodburn's avatar
Allie Woodburn

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