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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy interface.

5
Performed the requested service quickly and efficiently. Reviewed on: 31st March 2021
KLeanne's avatar
KLeanne

Excellent service and excellent staff

5
Needed help with my account and the staff member was very helpful Reviewed on: 31st March 2021
Richard Carr's avatar
Richard Carr

Dr Nicholas Joh Riley

5
Excellent online service & always available to help if I need to go into my local Branch (West Bridgford) Reviewed on: 31st March 2021
Dr Nicholas John Riley's avatar
Dr Nicholas John Riley

Best services

5
I had an issue with my card as I list my wallet and I had to go to work I was stressed how I will be able to cancel my card. When I message the digital assistant I resolved my issue in less then one minute and I didn’t need to take a day off to go to bank Reviewed on: 31st March 2021
emirianahasani@gmail.com's avatar
[email protected]

Great Experience

5
I personally find almost what i want or need to do online simple without hustle Reviewed on: 31st March 2021
Kennedy's avatar
Kennedy

Reassurance

5
Cora was extremely helpful and able to tell me what I wanted to know. Reviewed on: 31st March 2021
Maureen Streight's avatar
Maureen Streight

Payment query

5
Fast efficient and good no problem sorting it out Reviewed on: 31st March 2021
David Allison 's avatar
David Allison

People want to speak to people

1
It takes too long to get what you require from an automated service- a real person from a local call centre is what customers want to communicate with Reviewed on: 31st March 2021
l.moan@sky.com's avatar
[email protected]

Quick and Easy!

5
Very quick, easy and intuitive to use Reviewed on: 31st March 2021
Anna's avatar
Anna

Ordering

5
I needed to order a chequebook for the account, it was done in a few clicks without having to wait in line or on the phone. Reviewed on: 31st March 2021
Ajaz Ahmad's avatar
Ajaz Ahmad

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