NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

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4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Best services

I had an issue with my card as I list my wallet and I had to go to work I was stressed how I will be able to cancel my card. When I message the digital assistant I resolved my issue in less then one minute and I didn’t need to take a day off to go to bank Reviewed on: 31st March 2021

Great Experience

I personally find almost what i want or need to do online simple without hustle Reviewed on: 31st March 2021

Reassurance

Cora was extremely helpful and able to tell me what I wanted to know. Reviewed on: 31st March 2021

Payment query

Fast efficient and good no problem sorting it out Reviewed on: 31st March 2021

People want to speak to people

It takes too long to get what you require from an automated service- a real person from a local call centre is what customers want to communicate with Reviewed on: 31st March 2021

Quick and Easy!

Very quick, easy and intuitive to use Reviewed on: 31st March 2021

Ordering

I needed to order a chequebook for the account, it was done in a few clicks without having to wait in line or on the phone. Reviewed on: 31st March 2021

Makes thing so much easier!

Cora makes all the things that would normally take a minimum of half an hour so much easier! Changing my address was over and done with in less than 5 minutes! Great! Reviewed on: 31st March 2021

If they use natwest they should use cora

I had to reactivate my isa and I was able to do so with ease clicking the need help button. I was using a mobile browser which can be difficult for services but cora was easy Reviewed on: 31st March 2021