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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Always excellent service

5
Never had a days trouble with Natwest, friendly staff, a usable web site and the mobile app is excellent Reviewed on: 31st March 2021
Jimmy White's avatar
Jimmy White

Change of address

5
It was so easy to change my address. What I thought would be a trip into the branch turned out to be a few minutes online using Cora and it was done. Just what you need when time is at a premium unpacking boxes! Fantastic. Reviewed on: 31st March 2021
Grace's avatar
Grace

Fast and reliable service

5
Not ye best with banking stuff but royal bank of Scotland is by far the easiest and most helpful Reviewed on: 31st March 2021
christopherhayden1994@gmail.com's avatar
[email protected]

Super easy to use!!

5
I’ve used this service several times and always find it a smooth procedure that has answered my queries and addressed my needs with speed & efficiency Reviewed on: 31st March 2021
Allie Woodburn's avatar
Allie Woodburn

Quick and easy interface.

5
Performed the requested service quickly and efficiently. Reviewed on: 31st March 2021
KLeanne's avatar
KLeanne

Excellent service and excellent staff

5
Needed help with my account and the staff member was very helpful Reviewed on: 31st March 2021
Richard Carr's avatar
Richard Carr

Dr Nicholas Joh Riley

5
Excellent online service & always available to help if I need to go into my local Branch (West Bridgford) Reviewed on: 31st March 2021
Dr Nicholas John Riley's avatar
Dr Nicholas John Riley

Best services

5
I had an issue with my card as I list my wallet and I had to go to work I was stressed how I will be able to cancel my card. When I message the digital assistant I resolved my issue in less then one minute and I didn’t need to take a day off to go to bank Reviewed on: 31st March 2021
emirianahasani@gmail.com's avatar
[email protected]

Great Experience

5
I personally find almost what i want or need to do online simple without hustle Reviewed on: 31st March 2021
Kennedy's avatar
Kennedy

Reassurance

5
Cora was extremely helpful and able to tell me what I wanted to know. Reviewed on: 31st March 2021
Maureen Streight's avatar
Maureen Streight

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