Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Makes thing so much easier!

5
Cora makes all the things that would normally take a minimum of half an hour so much easier! Changing my address was over and done with in less than 5 minutes! Great! Reviewed on: 31st March 2021
Hannah.BG's avatar
Hannah.BG

If they use natwest they should use cora

5
I had to reactivate my isa and I was able to do so with ease clicking the need help button. I was using a mobile browser which can be difficult for services but cora was easy Reviewed on: 31st March 2021
Manuka Dionne Pache's avatar
Manuka Dionne Pache

Fast and efficient help online

5
You get a very prompt and helpful response whenever asking questions of Cora Reviewed on: 31st March 2021
Mark Westwell's avatar
Mark Westwell

was there when i needed help

5
10 out of 10 for your customer service and making your site so easy for people Reviewed on: 31st March 2021
james cuthbert's avatar
james cuthbert

Super quick Cora

5
Cora was absolutely fantastic in dealing with my payment dispute.. I would receive a response immediately so there was no waiting around and she resolved my issue and provided timescales on what would happen next and gave me links to forms.. very knowledgable and very quick .. love it ! Reviewed on: 31st March 2021
Irfan Murtaza's avatar
Irfan Murtaza

Very quick feedback, made everything easy and completed my request speedily.

5
I needed to reactivate an isa and it my request was done in seconds Reviewed on: 31st March 2021
Ben Walker's avatar
Ben Walker

Very user friendly system.

5
I was confused as not used the digital banking for some years, but the instructions were easy to follow. Reviewed on: 31st March 2021
Karen McCartney-Patel's avatar
Karen McCartney-Patel

SIMPLE LOGICAL AND EFFECTIVE

5
i HATE COMPUTERS, BUT THIS MADE IT VERY EASY TO CHANGE MY ADDRESS. WE ARE NOT ALL COMPUTER SAVVY SO WELL DONE NAT WEST FOR THIS Reviewed on: 31st March 2021
TERRY NIXON's avatar
TERRY NIXON

Not the best for it being 2021

1
I would have expected better service now with it being 2021 Reviewed on: 31st March 2021
ARLMIDDLETON81 's avatar
ARLMIDDLETON81

Easy to use

5
Don't have to type loads does all the work for you. Reviewed on: 30th March 2021
Jessica Mott's avatar
Jessica Mott

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill