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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Efficient service

5
Cora was able to answer my query promptly and efficiently. Reviewed on: 30th March 2021

virtual assistant

5
Speed and response times were excellent Reviewed on: 30th March 2021

so easy I could use it

5
At last an online chat with sensible applicable answers Reviewed on: 30th March 2021

Great serviice

5
No problems at all quick and easy Reviewed on: 30th March 2021

Instant helpful response to my query

5
I was confused by the issue I was having and Cora cleared it up for me Reviewed on: 30th March 2021

Nominating For Cora

5
Really found her really helpful Reviewed on: 30th March 2021

Fast and easy

5
Change account address in seconds without the need to call. Reviewed on: 30th March 2021

Quick and helpful service

5
Excellent service - much easier than expected! Reviewed on: 30th March 2021

Excellent AI banking assistant

5
This feature is handily built in to my existing banking app and provides extra support and guidance in response to text commands and queries Reviewed on: 30th March 2021

Excellent service

5
Cora answers you’re questions, if you have not asked the question in a away Cora can understand she helps to you get the correct questions meaning she can give the correct advise 100% excellent Reviewed on: 30th March 2021

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