Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Instant helpful response to my query

5
I was confused by the issue I was having and Cora cleared it up for me Reviewed on: 30th March 2021
Joolz Bone's avatar
Joolz Bone

Nominating For Cora

5
Really found her really helpful Reviewed on: 30th March 2021
Samia malik's avatar
Samia malik

Fast and easy

5
Change account address in seconds without the need to call. Reviewed on: 30th March 2021
Federico's avatar
Federico

Quick and helpful service

5
Excellent service - much easier than expected! Reviewed on: 30th March 2021
Traceymp's avatar
Traceymp

Excellent AI banking assistant

5
This feature is handily built in to my existing banking app and provides extra support and guidance in response to text commands and queries Reviewed on: 30th March 2021
PH's avatar
PH

Excellent service

5
Cora answers you’re questions, if you have not asked the question in a away Cora can understand she helps to you get the correct questions meaning she can give the correct advise 100% excellent Reviewed on: 30th March 2021
Chelle's avatar
Chelle

fast, effective, simple

5
Was dreading updating my address with the bank because it can often entail a long wait on the phone - was also unsure about using Cora as normally the robot chats are so frustrating - couldn't believe how simple and fast it was using Cora! Would 100% recommend Reviewed on: 30th March 2021
Kirsty's avatar
Kirsty

Very simple to follow

5
Quick and easy to complete and simple to follow Reviewed on: 30th March 2021
helentinkler@ashtonstorr.com's avatar
[email protected]

Wonderful

5
So efficient at helping me change my address. The whole process took under 2 mins. Reviewed on: 30th March 2021
Robyn Ramirez Howe's avatar
Robyn Ramirez Howe

Easy to follow when instruction given

5
Did not have to repeat the question twice, easy to follow the instructions given Reviewed on: 30th March 2021
rita's avatar
rita

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill