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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

Quick and helpful service

5
Excellent service - much easier than expected! Reviewed on: 30th March 2021
Traceymp's avatar
Traceymp

Excellent AI banking assistant

5
This feature is handily built in to my existing banking app and provides extra support and guidance in response to text commands and queries Reviewed on: 30th March 2021
PH's avatar
PH

Excellent service

5
Cora answers you’re questions, if you have not asked the question in a away Cora can understand she helps to you get the correct questions meaning she can give the correct advise 100% excellent Reviewed on: 30th March 2021
Chelle's avatar
Chelle

fast, effective, simple

5
Was dreading updating my address with the bank because it can often entail a long wait on the phone - was also unsure about using Cora as normally the robot chats are so frustrating - couldn't believe how simple and fast it was using Cora! Would 100% recommend Reviewed on: 30th March 2021
Kirsty's avatar
Kirsty

Very simple to follow

5
Quick and easy to complete and simple to follow Reviewed on: 30th March 2021
helentinkler@ashtonstorr.com's avatar
[email protected]

Wonderful

5
So efficient at helping me change my address. The whole process took under 2 mins. Reviewed on: 30th March 2021
Robyn Ramirez Howe's avatar
Robyn Ramirez Howe

Easy to follow when instruction given

5
Did not have to repeat the question twice, easy to follow the instructions given Reviewed on: 30th March 2021
rita's avatar
rita

Ease of use

4
Easy and quick to use, direct questions and answers, the answer option is ideal Reviewed on: 30th March 2021
Kate Hyde's avatar
Kate Hyde

Reassuring and easy

5
I needed to know when my new bank card would arrive and Cora answered my question from all angles, covering any further questions I may have had too. I would use this service again. Thank you Nat West Reviewed on: 30th March 2021
Pam Rainey's avatar
Pam Rainey

Perfecservice

5
Perfect service easy to communicate all answers are clear Reviewed on: 30th March 2021
Aristidas's avatar
Aristidas

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