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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Ease of use

4
Easy and quick to use, direct questions and answers, the answer option is ideal Reviewed on: 30th March 2021
Kate Hyde's avatar
Kate Hyde

Reassuring and easy

5
I needed to know when my new bank card would arrive and Cora answered my question from all angles, covering any further questions I may have had too. I would use this service again. Thank you Nat West Reviewed on: 30th March 2021
Pam Rainey's avatar
Pam Rainey

Perfecservice

5
Perfect service easy to communicate all answers are clear Reviewed on: 30th March 2021
Aristidas's avatar
Aristidas

Very helpful online service

5
Very informative with detailed options to ensure enquiry was dealt with Reviewed on: 30th March 2021
J. G's avatar
J. G

Brilliant

5
Great easy to use quick response Reviewed on: 30th March 2021
Melly Woodhouse's avatar
Melly Woodhouse

Change of address was really easy to use and convenient

5
Change of address was really easy to use and convenient Reviewed on: 30th March 2021
S Stafford's avatar
S Stafford

Now

1
Intrusive inhibiting interfering nanying Reviewed on: 30th March 2021
J B Hoddes's avatar
J B Hoddes

Quick chat

4
Good easy to follow instructions with quick responses. Reviewed on: 30th March 2021
Stacey Cannell's avatar
Stacey Cannell

Debit card advice

5
Response to my question was clear and helpful Reviewed on: 30th March 2021
Arthur Payne's avatar
Arthur Payne

Easy to use and clear rapid response

4
Answered my query rapidly and clearly together with explanatory video Reviewed on: 30th March 2021
Rosemary Coles's avatar
Rosemary Coles

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