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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

fast, effective, simple

5
Was dreading updating my address with the bank because it can often entail a long wait on the phone - was also unsure about using Cora as normally the robot chats are so frustrating - couldn't believe how simple and fast it was using Cora! Would 100% recommend Reviewed on: 30th March 2021

Very simple to follow

5
Quick and easy to complete and simple to follow Reviewed on: 30th March 2021

Wonderful

5
So efficient at helping me change my address. The whole process took under 2 mins. Reviewed on: 30th March 2021

Easy to follow when instruction given

5
Did not have to repeat the question twice, easy to follow the instructions given Reviewed on: 30th March 2021

Ease of use

4
Easy and quick to use, direct questions and answers, the answer option is ideal Reviewed on: 30th March 2021

Reassuring and easy

5
I needed to know when my new bank card would arrive and Cora answered my question from all angles, covering any further questions I may have had too. I would use this service again. Thank you Nat West Reviewed on: 30th March 2021

Perfecservice

5
Perfect service easy to communicate all answers are clear Reviewed on: 30th March 2021

Very helpful online service

5
Very informative with detailed options to ensure enquiry was dealt with Reviewed on: 30th March 2021

Brilliant

5
Great easy to use quick response Reviewed on: 30th March 2021

Change of address was really easy to use and convenient

5
Change of address was really easy to use and convenient Reviewed on: 30th March 2021

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