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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Satisfied customer

5
Very quick and efficient made me feel happy with the service I received Reviewed on: 30th March 2021
Hazel Dainty's avatar
Hazel Dainty

Address Change

5
Very fast, easy and simple with no hassle or issues. Reviewed on: 30th March 2021
Lizzy's avatar
Lizzy

Great Bank

5
I was unsure of how I was going to change my address but the Cora app was so easy it was brilliant. Reviewed on: 30th March 2021
Carole Dent's avatar
Carole Dent

Very easy, quick and efficient

5
It took no time at all to resolve my issue. The process was clear and made my life easy Reviewed on: 30th March 2021
Charlie Butt's avatar
Charlie Butt

On-line banking queries

5
I messed up on my on-line banking but Cora was very helpful & efficient providing information on what to do. Reviewed on: 30th March 2021
Tracey M Shanley's avatar
Tracey M Shanley

excellent service

5
easy and efficient service for reactivation of isa Reviewed on: 30th March 2021
Nigel Saunders's avatar
Nigel Saunders

Very well developed automated assistant

5
Found what I was after extremely quickly and effectively despite the complexity of the request. Reviewed on: 30th March 2021
Alex Swankie's avatar
Alex Swankie

Digital assistant

5
Very helpful and answered my question quickly. No waiting. Very good service Reviewed on: 30th March 2021
Margaret's avatar
Margaret

Straight forward and easy.

4
Cora was able to deal with my request and provided the details I needed. Reviewed on: 30th March 2021
Paul Rowson's avatar
Paul Rowson

Easy directions to follow

5
always well laid out instructions Reviewed on: 30th March 2021
Janet Deeming's avatar
Janet Deeming

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