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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Now

1
Intrusive inhibiting interfering nanying Reviewed on: 30th March 2021

Quick chat

4
Good easy to follow instructions with quick responses. Reviewed on: 30th March 2021

Debit card advice

5
Response to my question was clear and helpful Reviewed on: 30th March 2021

Easy to use and clear rapid response

4
Answered my query rapidly and clearly together with explanatory video Reviewed on: 30th March 2021

Satisfied customer

5
Very quick and efficient made me feel happy with the service I received Reviewed on: 30th March 2021

Address Change

5
Very fast, easy and simple with no hassle or issues. Reviewed on: 30th March 2021

Great Bank

5
I was unsure of how I was going to change my address but the Cora app was so easy it was brilliant. Reviewed on: 30th March 2021

Very easy, quick and efficient

5
It took no time at all to resolve my issue. The process was clear and made my life easy Reviewed on: 30th March 2021

On-line banking queries

5
I messed up on my on-line banking but Cora was very helpful & efficient providing information on what to do. Reviewed on: 30th March 2021

excellent service

5
easy and efficient service for reactivation of isa Reviewed on: 30th March 2021

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