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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
Resolved an issue in under a minute - pretty impressive! Reviewed on: 30th March 2021
Claire 's avatar
Claire

Transfer from current account to ISA account

4
The process was simple and straight forward Reviewed on: 30th March 2021
kenneth Bunting's avatar
kenneth Bunting

INSTANT HELP

5
I HAVE CORA ASSIST ME A FEW TIMES.VERY CLEAR IN INSTRUCTIONS AND HELP Reviewed on: 30th March 2021
CHRISTINE's avatar
CHRISTINE

Simplicity - it does all you want need and expect

5
Had a concern went on the app and what I wanted , was there and got it actioned all on the app - it had already been thought out covered and was easily accessible to locate. Reviewed on: 30th March 2021
Nathan Brown's avatar
Nathan Brown

Brilliant

5
Always a quick and concise result to every query Reviewed on: 30th March 2021
Reece Nevel's avatar
Reece Nevel

Incredibly polite

4
Great way to resolve easy problems with less time and fuss wasted for the customers Reviewed on: 30th March 2021
DW's avatar
DW

Very good

5
Coral was very helpful and told me what I wanted to know Reviewed on: 30th March 2021
Wendy Barrett's avatar
Wendy Barrett

Great bank and service

5
I have found the NWB and the services it provides to be excellent. Of the 3 banks I have accounts with it is by far the best. Reviewed on: 30th March 2021
n.jayne@sky.com's avatar
[email protected]

Easy to use

5
I thought I would be sent all around the houses but it was pretty straight forward. Reviewed on: 30th March 2021
Adrian Evans's avatar
Adrian Evans

Straight forward process without need to go to travel to the branch

5
Simple, intuitive, fast and easily understandable Reviewed on: 30th March 2021
kostelnabarbora's avatar
kostelnabarbora

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