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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very well developed automated assistant

5
Found what I was after extremely quickly and effectively despite the complexity of the request. Reviewed on: 30th March 2021
Alex Swankie's avatar
Alex Swankie

Digital assistant

5
Very helpful and answered my question quickly. No waiting. Very good service Reviewed on: 30th March 2021
Margaret's avatar
Margaret

Straight forward and easy.

4
Cora was able to deal with my request and provided the details I needed. Reviewed on: 30th March 2021
Paul Rowson's avatar
Paul Rowson

Easy directions to follow

5
always well laid out instructions Reviewed on: 30th March 2021
Janet Deeming's avatar
Janet Deeming

Excellent service

5
Resolved an issue in under a minute - pretty impressive! Reviewed on: 30th March 2021
Claire 's avatar
Claire

Transfer from current account to ISA account

4
The process was simple and straight forward Reviewed on: 30th March 2021
kenneth Bunting's avatar
kenneth Bunting

INSTANT HELP

5
I HAVE CORA ASSIST ME A FEW TIMES.VERY CLEAR IN INSTRUCTIONS AND HELP Reviewed on: 30th March 2021
CHRISTINE's avatar
CHRISTINE

Simplicity - it does all you want need and expect

5
Had a concern went on the app and what I wanted , was there and got it actioned all on the app - it had already been thought out covered and was easily accessible to locate. Reviewed on: 30th March 2021
Nathan Brown's avatar
Nathan Brown

Brilliant

5
Always a quick and concise result to every query Reviewed on: 30th March 2021
Reece Nevel's avatar
Reece Nevel

Incredibly polite

4
Great way to resolve easy problems with less time and fuss wasted for the customers Reviewed on: 30th March 2021
DW's avatar
DW

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