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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very good

5
Coral was very helpful and told me what I wanted to know Reviewed on: 30th March 2021

Great bank and service

5
I have found the NWB and the services it provides to be excellent. Of the 3 banks I have accounts with it is by far the best. Reviewed on: 30th March 2021

Easy to use

5
I thought I would be sent all around the houses but it was pretty straight forward. Reviewed on: 30th March 2021

Straight forward process without need to go to travel to the branch

5
Simple, intuitive, fast and easily understandable Reviewed on: 30th March 2021

Online experience

5
Clear and concise questions, very helpful, issue sorted in moments. Highly recommend. Reviewed on: 30th March 2021

easy

5
I am not very good with computers, but was able to follow cora ,and my problem was sorted without and fuss Reviewed on: 30th March 2021

Excellent service as always

5
If I ever have a question it is always answered very quickly, either on the net or by phone, Reviewed on: 30th March 2021

Great idea

4
It was quick and easy changing my details over using cora. Would recommend it to everyone! Reviewed on: 30th March 2021

Service was good

4
Very prompt and excellent servuce by Cora. Thanks Reviewed on: 30th March 2021

Good

4
This was good,an would recommend this to anyone. Ghankyou Reviewed on: 30th March 2021

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