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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Online experience

5
Clear and concise questions, very helpful, issue sorted in moments. Highly recommend. Reviewed on: 30th March 2021
Rolf Smith's avatar
Rolf Smith

easy

5
I am not very good with computers, but was able to follow cora ,and my problem was sorted without and fuss Reviewed on: 30th March 2021
June McNee's avatar
June McNee

Excellent service as always

5
If I ever have a question it is always answered very quickly, either on the net or by phone, Reviewed on: 30th March 2021
David Robbins's avatar
David Robbins

Great idea

4
It was quick and easy changing my details over using cora. Would recommend it to everyone! Reviewed on: 30th March 2021
Bethany Jenkins's avatar
Bethany Jenkins

Service was good

4
Very prompt and excellent servuce by Cora. Thanks Reviewed on: 30th March 2021
Fiona Barrow's avatar
Fiona Barrow

Good

4
This was good,an would recommend this to anyone. Ghankyou Reviewed on: 30th March 2021
Josh's avatar
Josh

Great Assistance

5
So clear straightforward to clearly understand Reviewed on: 30th March 2021
Kerry Smith's avatar
Kerry Smith

informative service

5
The service was second to none and super helpful Reviewed on: 30th March 2021
Nazia Bee's avatar
Nazia Bee

Great Bank

5
Been with you guys for 13yrs +,that says it all ,been in the Uk for 13yrsz Reviewed on: 30th March 2021
Terry 's avatar
Terry

Excellent customer service

5
Excellent customer service representative Reviewed on: 29th March 2021
Tiree hames's avatar
Tiree hames

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