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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Clear

5
I’ll see if the Changes are made ok first Reviewed on: 29th March 2021
Nicholas's avatar
Nicholas

I have a clear understanding of the wordings.

5
It was easy to understand what I needed to do. Reviewed on: 29th March 2021
Grace Wewe's avatar
Grace Wewe

me & Cora

5
Being a technophobe Cora helped me straight away. Reviewed on: 29th March 2021
Karen Roddis's avatar
Karen Roddis

Awesome and user friendly

5
I was able to change my address very quickly using this online assistant. I would definitely recommend it to my friends Reviewed on: 29th March 2021
Charlottepocknall's avatar
Charlottepocknall

Great to work with

5
Always had good service both on line and in branch Reviewed on: 29th March 2021
Turtle's avatar
Turtle

Phenomenal chatbot service

5
I've been able to complete most of my manual banking tasks with the help of the Cora chatbot. While my experience with the challenger banks is still faster, RBS' service with Cora puts them leagues ahead of other traditional banks when it comes to chatbot service. Reviewed on: 29th March 2021
Rowan Carew's avatar
Rowan Carew

Super fast help

5
Easy changing home address on Natwest website Reviewed on: 29th March 2021
Namaawo Essie Chatayika Mapfumo's avatar
Namaawo Essie Chatayika Mapfumo

Lost Debit Card

5
Cora made it very easy for me to order another debit card as I have lost mine Reviewed on: 29th March 2021
Eileen La Combre's avatar
Eileen La Combre

Good stuff

4
Appreciate because natwest have a good stuff Reviewed on: 29th March 2021
Ionut's avatar
Ionut

Auto answer

4
Easy to use and understand. Straight to the point and accurate Reviewed on: 29th March 2021
Warren kinder's avatar
Warren kinder

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