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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great Assistance

5
So clear straightforward to clearly understand Reviewed on: 30th March 2021

informative service

5
The service was second to none and super helpful Reviewed on: 30th March 2021

Great Bank

5
Been with you guys for 13yrs +,that says it all ,been in the Uk for 13yrsz Reviewed on: 30th March 2021

Excellent customer service

5
Excellent customer service representative Reviewed on: 29th March 2021

Clear

5
I’ll see if the Changes are made ok first Reviewed on: 29th March 2021

I have a clear understanding of the wordings.

5
It was easy to understand what I needed to do. Reviewed on: 29th March 2021

me & Cora

5
Being a technophobe Cora helped me straight away. Reviewed on: 29th March 2021

Awesome and user friendly

5
I was able to change my address very quickly using this online assistant. I would definitely recommend it to my friends Reviewed on: 29th March 2021

Great to work with

5
Always had good service both on line and in branch Reviewed on: 29th March 2021

Phenomenal chatbot service

5
I've been able to complete most of my manual banking tasks with the help of the Cora chatbot. While my experience with the challenger banks is still faster, RBS' service with Cora puts them leagues ahead of other traditional banks when it comes to chatbot service. Reviewed on: 29th March 2021

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