NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

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4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Awesome and user friendly

I was able to change my address very quickly using this online assistant. I would definitely recommend it to my friends Reviewed on: 29th March 2021

Great to work with

Always had good service both on line and in branch Reviewed on: 29th March 2021

Phenomenal chatbot service

I've been able to complete most of my manual banking tasks with the help of the Cora chatbot. While my experience with the challenger banks is still faster, RBS' service with Cora puts them leagues ahead of other traditional banks when it comes to chatbot service. Reviewed on: 29th March 2021