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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Super fast help

5
Easy changing home address on Natwest website Reviewed on: 29th March 2021

Lost Debit Card

5
Cora made it very easy for me to order another debit card as I have lost mine Reviewed on: 29th March 2021

Good stuff

4
Appreciate because natwest have a good stuff Reviewed on: 29th March 2021

Auto answer

4
Easy to use and understand. Straight to the point and accurate Reviewed on: 29th March 2021

R P

5
Very good service Quick reply very understanding massage Reviewed on: 29th March 2021

Using cora

5
When she understands the question its a great app Reviewed on: 29th March 2021

Excellent all the way

5
My request where responded to quickly Reviewed on: 29th March 2021

Fantastic online service

5
I wanted to change the address on my account and used the online chat which was very easy and straight forward Reviewed on: 29th March 2021

Very Knowledgeable

5
She was very accurate about the information that I needed help with. Reviewed on: 29th March 2021

Excellent system

5
The experience to change my address was so quick and easy to do. I was expecting it to be completed and long winded but it wasn't. Congratulations to NatWest on this innovation! Reviewed on: 29th March 2021

Review NatWest Group - Cora: Digital assistant now

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