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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

R P

5
Very good service Quick reply very understanding massage Reviewed on: 29th March 2021
Ratnaraja prabaharan's avatar
Ratnaraja prabaharan

Using cora

5
When she understands the question its a great app Reviewed on: 29th March 2021
Rosie Joanne's avatar
Rosie Joanne

Excellent all the way

5
My request where responded to quickly Reviewed on: 29th March 2021
Collen Zvoutete's avatar
Collen Zvoutete

Fantastic online service

5
I wanted to change the address on my account and used the online chat which was very easy and straight forward Reviewed on: 29th March 2021
Rosemary Atkinson's avatar
Rosemary Atkinson

Very Knowledgeable

5
She was very accurate about the information that I needed help with. Reviewed on: 29th March 2021
Marie's avatar
Marie

Excellent system

5
The experience to change my address was so quick and easy to do. I was expecting it to be completed and long winded but it wasn't. Congratulations to NatWest on this innovation! Reviewed on: 29th March 2021
Anne's avatar
Anne

Easy and quick

5
Easy fast response to my questions and can be put through to people is a more complicated question and much faster than a telephone call Reviewed on: 29th March 2021
celiakench@gmail.com's avatar
[email protected]

Brilliant Solution

5
It is a very clever IA solution. Reviewed on: 29th March 2021
alexandre moccia's avatar
alexandre moccia

Very helpful bank

5
Staff and Cora are very helpful also on the end of a phone whilst completing online banking set up Reviewed on: 29th March 2021
Pat Trotter's avatar
Pat Trotter

Cancellation of payment

5
This was very easy to following the help given by Cora many thanks Reviewed on: 29th March 2021
Mike's avatar
Mike

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