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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy and quick

5
Easy fast response to my questions and can be put through to people is a more complicated question and much faster than a telephone call Reviewed on: 29th March 2021

Brilliant Solution

5
It is a very clever IA solution. Reviewed on: 29th March 2021

Very helpful bank

5
Staff and Cora are very helpful also on the end of a phone whilst completing online banking set up Reviewed on: 29th March 2021

Cancellation of payment

5
This was very easy to following the help given by Cora many thanks Reviewed on: 29th March 2021

Easy banking

5
I find it so convenient to bank via phone or iPad.thank you. Reviewed on: 29th March 2021

Excellent idea, thank you ;)

5
After blocking my card, getting the incorrect numbers Reviewed on: 29th March 2021

Quick & Easy

5
I find NatWest online banking extremely useful and used Cora for the first time today and it was quick & simple to use Reviewed on: 29th March 2021

Very helpful all the time

5
Never had a problem with my bank here, ever and the help is second to none. Reviewed on: 29th March 2021

changing my address

5
Cora was very friendly and extremely helpful with her step by step guidance Reviewed on: 29th March 2021

Perfect help

5
Really easy interaction and answers provided Reviewed on: 29th March 2021

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