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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So fast and efficient, impressive

5
Wanted to transfer from current account to cash isa which hasn’t been used for a while and needed to be reactivated. Reviewed on: 29th March 2021
Sandra Richings's avatar
Sandra Richings

Quick and Easy

5
Super quick service, clear and properly functioning, great interface and communication service. Reviewed on: 29th March 2021
Elisa's avatar
Elisa

Brilliant

5
Been with NatWest since I was 15yo and never had an issue! 13 years of great service!! Thank you Reviewed on: 29th March 2021
kellylouisewinkinis@hotmail.com's avatar
[email protected]

Mobile banking

5
Great app. Can do all my business from anywhere. Reviewed on: 29th March 2021
Jim.speakman@talk21.com's avatar
[email protected]

Fast and efficient

5
Fast and efficient service that is straight to the point. Reviewed on: 29th March 2021
Billybob's avatar
Billybob

Focussed, specific advice

5
Cora provides very good advice, specific to the query and uses options to narrow down what you are asking about and the subsequent advice. Very quick responses, very good advice and easy to use. Reviewed on: 29th March 2021
Medium_Al's avatar
Medium_Al

Easy to follow

5
The instructions given were clear and precise. Reviewed on: 29th March 2021
Tom Anderson's avatar
Tom Anderson

Fantastic.

5
Very easy to use. Took less than 5 minutes to get what I needed. Would definitely recommend and use again Reviewed on: 29th March 2021
Debbie-ann Palfreyman's avatar
Debbie-ann Palfreyman

STANDING ORDER SET UP

5
CORA WAS EXCELLENT AND EXPLAINED HOW TO SET UP QUICKLY AND EFFICIENTLY Reviewed on: 29th March 2021
Donald Young's avatar
Donald Young

Very helpful

5
Easy to use and very helpful...answered my question very quickly... Reviewed on: 29th March 2021
Julie 's avatar
Julie

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