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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful and quick response

5
Resolved my issue quickly and efficiently Reviewed on: 29th March 2021

Efficient and speedy

5
Great. Quick answer and problem solved Reviewed on: 29th March 2021

Works Well

5
It is easy to answer all Cora's questions Reviewed on: 29th March 2021

So easy

4
No other word for it, easy. Fantastic. Reviewed on: 29th March 2021

So fast and efficient, impressive

5
Wanted to transfer from current account to cash isa which hasn’t been used for a while and needed to be reactivated. Reviewed on: 29th March 2021

Quick and Easy

5
Super quick service, clear and properly functioning, great interface and communication service. Reviewed on: 29th March 2021

Brilliant

5
Been with NatWest since I was 15yo and never had an issue! 13 years of great service!! Thank you Reviewed on: 29th March 2021

Mobile banking

5
Great app. Can do all my business from anywhere. Reviewed on: 29th March 2021

Fast and efficient

5
Fast and efficient service that is straight to the point. Reviewed on: 29th March 2021

Focussed, specific advice

5
Cora provides very good advice, specific to the query and uses options to narrow down what you are asking about and the subsequent advice. Very quick responses, very good advice and easy to use. Reviewed on: 29th March 2021

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