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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to follow

5
The instructions given were clear and precise. Reviewed on: 29th March 2021

Fantastic.

5
Very easy to use. Took less than 5 minutes to get what I needed. Would definitely recommend and use again Reviewed on: 29th March 2021

STANDING ORDER SET UP

5
CORA WAS EXCELLENT AND EXPLAINED HOW TO SET UP QUICKLY AND EFFICIENTLY Reviewed on: 29th March 2021

Very helpful

5
Easy to use and very helpful...answered my question very quickly... Reviewed on: 29th March 2021

Great customer service

5
Very straightforward Answer and very help full Reviewed on: 29th March 2021

Excellent service

5
Easy to understand .Solved my enquiry. Reviewed on: 29th March 2021

Quick and to the point

5
Cora helped me with my card expiring and let me know when my new card should be coming and that my card lasts longer than i thought Reviewed on: 29th March 2021

Excellent

5
Immediate response received with all the inquiries asked for. Reviewed on: 29th March 2021

Very quick and easy!

5
I wanted to change my address as I have moved home and the whole process was very straight forward and fast. Reviewed on: 29th March 2021

Modern & innovative bank.

4
Glad to see Natwest trying out lots of tech options s to reduce the need to attend a bank branch. Reviewed on: 29th March 2021

Review NatWest Group - Cora: Digital assistant now

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