NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

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4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Excellent

Immediate response received with all the inquiries asked for. Reviewed on: 29th March 2021

Very quick and easy!

I wanted to change my address as I have moved home and the whole process was very straight forward and fast. Reviewed on: 29th March 2021

Modern & innovative bank.

Glad to see Natwest trying out lots of tech options s to reduce the need to attend a bank branch. Reviewed on: 29th March 2021

Payees

I wanted to make a payment to someone I had paid before. Cora was extremely helpful Reviewed on: 29th March 2021

Efficient

Rapid worker , very efficient staff Reviewed on: 29th March 2021

So easy who'd have thought it!

So easy to use, and did exactly what I needed it to do, without any hiccups Reviewed on: 29th March 2021

Simple easy step by step help

Setting up a new account and change of address all made simple to do Reviewed on: 29th March 2021

I find it helpful

Generally you manage to sort me out, but today I an not feeling very well and am getting confused Reviewed on: 29th March 2021

innovative and it works

needed to make quick chnages to address this was done quickly and with confimration for added peace of mind Reviewed on: 29th March 2021

Did not understand my query

I asked a very clear and straight forward question which was completely ignored and various options offered, none of which were at all relevant. Took ages to reach a satisfactory conclusion. Reviewed on: 29th March 2021