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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great customer service

5
Very straightforward Answer and very help full Reviewed on: 29th March 2021
Nishsn 's avatar
Nishsn

Excellent service

5
Easy to understand .Solved my enquiry. Reviewed on: 29th March 2021
Catherine Bond's avatar
Catherine Bond

Quick and to the point

5
Cora helped me with my card expiring and let me know when my new card should be coming and that my card lasts longer than i thought Reviewed on: 29th March 2021
H franzoni's avatar
H franzoni

Excellent

5
Immediate response received with all the inquiries asked for. Reviewed on: 29th March 2021
Siony's avatar
Siony

Very quick and easy!

5
I wanted to change my address as I have moved home and the whole process was very straight forward and fast. Reviewed on: 29th March 2021
Declan's avatar
Declan

Modern & innovative bank.

4
Glad to see Natwest trying out lots of tech options s to reduce the need to attend a bank branch. Reviewed on: 29th March 2021
Marvin's avatar
Marvin

Payees

5
I wanted to make a payment to someone I had paid before. Cora was extremely helpful Reviewed on: 29th March 2021
Danielle Caldwell's avatar
Danielle Caldwell

Efficient

5
Rapid worker , very efficient staff Reviewed on: 29th March 2021
Rita's avatar
Rita

So easy who'd have thought it!

5
So easy to use, and did exactly what I needed it to do, without any hiccups Reviewed on: 29th March 2021
Megan Rogers's avatar
Megan Rogers

Simple easy step by step help

5
Setting up a new account and change of address all made simple to do Reviewed on: 29th March 2021
Marie's avatar
Marie

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