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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

I find it helpful

5
Generally you manage to sort me out, but today I an not feeling very well and am getting confused Reviewed on: 29th March 2021
Kenneth Pilgrim's avatar
Kenneth Pilgrim

innovative and it works

5
needed to make quick chnages to address this was done quickly and with confimration for added peace of mind Reviewed on: 29th March 2021
mike's avatar
mike

Did not understand my query

1
I asked a very clear and straight forward question which was completely ignored and various options offered, none of which were at all relevant. Took ages to reach a satisfactory conclusion. Reviewed on: 29th March 2021
Jan Watson's avatar
Jan Watson

Simple Banking and More features on online and mobile

5
Simple Banking and More features on online and mobile. Great UI and great features delivered. Amazing team. Reviewed on: 29th March 2021
Tharanibabu's avatar
Tharanibabu

NatWest Group review .

5
I think he’s got to be one of the best because the answers he give you are pretty much self explanatory. Reviewed on: 29th March 2021
Scott's avatar
Scott

VERY STRAIGHT FORWARD

5
IT IS EASY T OUSE, VERY FAST AND EFFICIENT. Reviewed on: 29th March 2021
Fan Zhang's avatar
Fan Zhang

Great if you happen to ask a question Cora has a readt answer for

4
it was a straightforward question and answered super quickly. It was nice to have an option of looking at a video if I wished to (but I didn't). I have experience of Cora with less easy questions and things don't go so well, so that was refreshing today Reviewed on: 29th March 2021
Anita Mac's avatar
Anita Mac

Simple to use app

5
Easy useful app with very quick and understandable replies Reviewed on: 29th March 2021
David drew's avatar
David drew

Cora is quick and helpful

5
Cora was very quick to solve my problem and was so much better than hanging on the phone for 30 minutes waiting to speak to someone. Reviewed on: 29th March 2021
Raymond Wall's avatar
Raymond Wall

Simple, quick, easy

5
I needed to update my address, and had to use Cora to do it. It was so simple. The insructions were clear and consise. Cora was very quick in her replies. It was so easy. Reviewed on: 29th March 2021
Lou E Yeo's avatar
Lou E Yeo

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