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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Payees

5
I wanted to make a payment to someone I had paid before. Cora was extremely helpful Reviewed on: 29th March 2021
Danielle Caldwell's avatar
Danielle Caldwell

Efficient

5
Rapid worker , very efficient staff Reviewed on: 29th March 2021
Rita's avatar
Rita

So easy who'd have thought it!

5
So easy to use, and did exactly what I needed it to do, without any hiccups Reviewed on: 29th March 2021
Megan Rogers's avatar
Megan Rogers

Simple easy step by step help

5
Setting up a new account and change of address all made simple to do Reviewed on: 29th March 2021
Marie's avatar
Marie

I find it helpful

5
Generally you manage to sort me out, but today I an not feeling very well and am getting confused Reviewed on: 29th March 2021
Kenneth Pilgrim's avatar
Kenneth Pilgrim

innovative and it works

5
needed to make quick chnages to address this was done quickly and with confimration for added peace of mind Reviewed on: 29th March 2021
mike's avatar
mike

Did not understand my query

1
I asked a very clear and straight forward question which was completely ignored and various options offered, none of which were at all relevant. Took ages to reach a satisfactory conclusion. Reviewed on: 29th March 2021
Jan Watson's avatar
Jan Watson

Simple Banking and More features on online and mobile

5
Simple Banking and More features on online and mobile. Great UI and great features delivered. Amazing team. Reviewed on: 29th March 2021
Tharanibabu's avatar
Tharanibabu

NatWest Group review .

5
I think he’s got to be one of the best because the answers he give you are pretty much self explanatory. Reviewed on: 29th March 2021
Scott's avatar
Scott

VERY STRAIGHT FORWARD

5
IT IS EASY T OUSE, VERY FAST AND EFFICIENT. Reviewed on: 29th March 2021
Fan Zhang's avatar
Fan Zhang

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