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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

customer service

5
so quick and effortless, fantastic customer service Reviewed on: 29th March 2021
Lisa's avatar
Lisa

my. review

5
Used. Cora for the first time. Will get easier with experience. Reviewed on: 29th March 2021
jbwoodsicd's avatar
jbwoodsicd

Intuitive

5
The assistant was able to intuitively solve my issue with all the relevant information, without me needing to type anything - all through simple steps Reviewed on: 29th March 2021
SamL's avatar
SamL

very helpful

5
The speed of communication and contents were very easy to follow Reviewed on: 29th March 2021
G Jethwa's avatar
G Jethwa

Excellent service

5
My issue was dealt with very quickly and efficiently. I am not great on the computer but this service was great and I am very impressed and would have no hesitation to use again or recommend to others Reviewed on: 29th March 2021
Marie Whiteley's avatar
Marie Whiteley

Brilliant

5
Great bank, personal private banking services, mortgage services, efficient , communicative, fair. Amazing app makes things slick and convenient. Reviewed on: 29th March 2021
johnnymathews3@gmail.com's avatar
[email protected]

Answering queries

5
could not use card reader, gave solution on how to unlock pin Reviewed on: 29th March 2021
Robert Symms's avatar
Robert Symms

Online Address Change

4
Service was prompt with very clear instructions. Reviewed on: 29th March 2021
Dolapo's avatar
Dolapo

Quick and easy to use. No wait time.

5
Needed to change my address. Couldnt of been easier or quicker to do so using this service. Ideal use during covid Reviewed on: 29th March 2021
Nevets Naginnarb's avatar
Nevets Naginnarb

quick and easy

5
ease of changing details quick and easy Reviewed on: 29th March 2021
Pat's avatar
Pat

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