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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Answering queries

5
could not use card reader, gave solution on how to unlock pin Reviewed on: 29th March 2021
Robert Symms's avatar
Robert Symms

Online Address Change

4
Service was prompt with very clear instructions. Reviewed on: 29th March 2021
Dolapo's avatar
Dolapo

Quick and easy to use. No wait time.

5
Needed to change my address. Couldnt of been easier or quicker to do so using this service. Ideal use during covid Reviewed on: 29th March 2021
Nevets Naginnarb's avatar
Nevets Naginnarb

quick and easy

5
ease of changing details quick and easy Reviewed on: 29th March 2021
Pat's avatar
Pat

Excellent digital assistant, best I have used

5
My query was to change address and it was done in 2 mins Reviewed on: 29th March 2021
Leslie Blair's avatar
Leslie Blair

easy, fast and straightforward

5
I have been an RBS client since 2018 and I am very satisfied to be assisted by Cora Reviewed on: 29th March 2021
Danila Gurgone's avatar
Danila Gurgone

Easy access

5
I was directed quickly and easily to solutions Reviewed on: 29th March 2021
Doreen Labourne's avatar
Doreen Labourne

excellence

5
Resisted on line banking for years - didn't realise what a n easy and useful tool it was. Reviewed on: 29th March 2021
pauline browne's avatar
pauline browne

Mobile banking queries

5
Excellent service, quick and easy answers to my queries Reviewed on: 29th March 2021
Julie Hutchinson's avatar
Julie Hutchinson

So Simple

5
Firts time I used Cora was today as I was trying to make a payment to a new payee and I got a card reader error - Immediately i thought here we go, hours searching and many phone calls - well NO it wasnt like that at all - Opened Cora, typed in Card Reader error - it popped up with solution immediately as has been a recognised problem with new cards - Cora walked me through each step, confirming each on, and if that had solved my problem, which it certainly did - AWESOME job NATWEST, great tool and look forward to using it going forward, shows you really do listen and care about your customers - Thank you!! Reviewed on: 29th March 2021
Shirly Moritz's avatar
Shirly Moritz

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