Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Excellent digital assistant, best I have used

5
My query was to change address and it was done in 2 mins Reviewed on: 29th March 2021
Leslie Blair's avatar
Leslie Blair

easy, fast and straightforward

5
I have been an RBS client since 2018 and I am very satisfied to be assisted by Cora Reviewed on: 29th March 2021
Danila Gurgone's avatar
Danila Gurgone

Easy access

5
I was directed quickly and easily to solutions Reviewed on: 29th March 2021
Doreen Labourne's avatar
Doreen Labourne

excellence

5
Resisted on line banking for years - didn't realise what a n easy and useful tool it was. Reviewed on: 29th March 2021
pauline browne's avatar
pauline browne

Mobile banking queries

5
Excellent service, quick and easy answers to my queries Reviewed on: 29th March 2021
Julie Hutchinson's avatar
Julie Hutchinson

So Simple

5
Firts time I used Cora was today as I was trying to make a payment to a new payee and I got a card reader error - Immediately i thought here we go, hours searching and many phone calls - well NO it wasnt like that at all - Opened Cora, typed in Card Reader error - it popped up with solution immediately as has been a recognised problem with new cards - Cora walked me through each step, confirming each on, and if that had solved my problem, which it certainly did - AWESOME job NATWEST, great tool and look forward to using it going forward, shows you really do listen and care about your customers - Thank you!! Reviewed on: 29th March 2021
Shirly Moritz's avatar
Shirly Moritz

Really helpful

5
Always most welcoming and should you need further assistance they will pass you over to someone to resolve your Issue Reviewed on: 29th March 2021
Robert 's avatar
Robert

Excellent digital help

5
Wow, using the app help function to organize my banking is so easy! took seconds to organize a debit card and reactivate ISA Reviewed on: 29th March 2021
Kay Tandy's avatar
Kay Tandy

It did what it said on the tin

5
I've been with Nat West since I was 16 (I'm now 64) and they have always been there for me. I cannot remember when there was a time when I've had to complain about their service or understand what it was they had to offer, As my Title states. They do what the say on the tin, Reviewed on: 29th March 2021
clint jordan's avatar
clint jordan

Solved my problem

5
Very easy to use and gave the right answer Reviewed on: 29th March 2021
A user's avatar
A user

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill