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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cash ISA reactivation

5
Thanks to messenger I was able to reactivate a cash ISA very quickly and to use it the next working day. Reviewed on: 30th March 2021

I have spoor memory greatful for the app

5
Don't hVe to feel orkward in front of a person Reviewed on: 30th March 2021

Innovative and cutting edge technology makes banking easy

5
Closing my business bank account was easy and completed in minutes. Very professional and just what we need in this day and age for all your banking needs Reviewed on: 30th March 2021

Brilliant

5
Easy to use and very helpful good choice Reviewed on: 30th March 2021

Comprehensive online banking

5
Quick, comprehensive and to the point straight away, thats the way to do banking Reviewed on: 30th March 2021

Excellent service

5
Fast and efficient very well explained and easy to use Reviewed on: 30th March 2021

Super fast, Helpful

5
Needed to change address and found it very easy thanks to Cora Reviewed on: 30th March 2021

Sorted my queries very quickly and efficiently

5
I was worried as my debit card was running out at the end of April and I hadn't received a new one yet, Cora informed me of all the relevant information that I needed to settle my queried mind. Reviewed on: 30th March 2021

Simple and ast

5
Managed to solve my query very quickly without any complicated requirements. Reviewed on: 30th March 2021

quick, simple, accurate

5
Very simple interactions that returned the required information very quickly. Reviewed on: 30th March 2021

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