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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Comprehensive online banking

5
Quick, comprehensive and to the point straight away, thats the way to do banking Reviewed on: 30th March 2021
Peter's avatar
Peter

Excellent service

5
Fast and efficient very well explained and easy to use Reviewed on: 30th March 2021
Adrian's avatar
Adrian

Super fast, Helpful

5
Needed to change address and found it very easy thanks to Cora Reviewed on: 30th March 2021
Chris's avatar
Chris

Sorted my queries very quickly and efficiently

5
I was worried as my debit card was running out at the end of April and I hadn't received a new one yet, Cora informed me of all the relevant information that I needed to settle my queried mind. Reviewed on: 30th March 2021
Elzstar's avatar
Elzstar

Simple and ast

5
Managed to solve my query very quickly without any complicated requirements. Reviewed on: 30th March 2021
Mupeta Victor Mukuka's avatar
Mupeta Victor Mukuka

quick, simple, accurate

5
Very simple interactions that returned the required information very quickly. Reviewed on: 30th March 2021
ellie foreman's avatar
ellie foreman

Efficient service

5
Cora was able to answer my query promptly and efficiently. Reviewed on: 30th March 2021
KarenT's avatar
KarenT

virtual assistant

5
Speed and response times were excellent Reviewed on: 30th March 2021
John's avatar
John

so easy I could use it

5
At last an online chat with sensible applicable answers Reviewed on: 30th March 2021
Jackie Brown's avatar
Jackie Brown

Great serviice

5
No problems at all quick and easy Reviewed on: 30th March 2021
martin.barker-platt@romica.co.uk's avatar
[email protected]

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