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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

Cora is a fantastic service.

5
Excellent service. It is reliable and very efficient! I wanted to change my address for my banking details and it was completed in under 1 minute. Reviewed on: 25th March 2021
Dewi Banks's avatar
Dewi Banks

Mrs Ana

5
Cora was a good. In 3 minutes she helping to now my pin. Reviewed on: 25th March 2021
Ana 's avatar
Ana

Quick and intelligent AI

5
Issue was resolved with minimum faff by some very good AI Reviewed on: 25th March 2021
Roger Kennedy's avatar
Roger Kennedy

Great service

5
Always well informed and helpful Reviewed on: 25th March 2021
Kenny Hutchings's avatar
Kenny Hutchings

Efficient bank

5
Good online help from cora the online helper. Reviewed on: 25th March 2021
S W 's avatar
S W

Very satisfied!

5
When I arrived in London in 2016, Natwest welcomed me with open arms. I am very grateful to this bank, especially the Putney agency. Reviewed on: 25th March 2021
Tatiana Ancona de Paula's avatar
Tatiana Ancona de Paula

doesn't understand references to the olb terms

1
1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021
NWHeadey's avatar
NWHeadey

Cora doesn't recognise NW olb terms

1
1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021
NWHeadey's avatar
NWHeadey

Ease of use

5
Quick and concise answered all my questions Reviewed on: 25th March 2021
Michelle's avatar
Michelle

Simple straightforward website to use

5
Very quick and simple website to use, the staff are always helpful and do their best to resolve any matters quickly. Reviewed on: 25th March 2021
Peter's avatar
Peter

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