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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy and simple banking

5
used the chat app today for the first time and found it very easy and got what i needed done within ten minutes. Great. Reviewed on: 25th March 2021
Nishchal Gore's avatar
Nishchal Gore

Very intuitive

5
Very fast and simple to use. Straight to the point Reviewed on: 25th March 2021
Greg Foster-James's avatar
Greg Foster-James

Good

5
If she was real I would marry her. Reviewed on: 25th March 2021
Bobbie Addison Clark's avatar
Bobbie Addison Clark

Cora is a fantastic service.

5
Excellent service. It is reliable and very efficient! I wanted to change my address for my banking details and it was completed in under 1 minute. Reviewed on: 25th March 2021
Dewi Banks's avatar
Dewi Banks

Mrs Ana

5
Cora was a good. In 3 minutes she helping to now my pin. Reviewed on: 25th March 2021
Ana 's avatar
Ana

Quick and intelligent AI

5
Issue was resolved with minimum faff by some very good AI Reviewed on: 25th March 2021
Roger Kennedy's avatar
Roger Kennedy

Great service

5
Always well informed and helpful Reviewed on: 25th March 2021
Kenny Hutchings's avatar
Kenny Hutchings

Efficient bank

5
Good online help from cora the online helper. Reviewed on: 25th March 2021
S W 's avatar
S W

Very satisfied!

5
When I arrived in London in 2016, Natwest welcomed me with open arms. I am very grateful to this bank, especially the Putney agency. Reviewed on: 25th March 2021
Tatiana Ancona de Paula's avatar
Tatiana Ancona de Paula

doesn't understand references to the olb terms

1
1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021
NWHeadey's avatar
NWHeadey

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