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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Cora doesn't recognise NW olb terms

1
1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021
NWHeadey's avatar
NWHeadey

Ease of use

5
Quick and concise answered all my questions Reviewed on: 25th March 2021
Michelle's avatar
Michelle

Simple straightforward website to use

5
Very quick and simple website to use, the staff are always helpful and do their best to resolve any matters quickly. Reviewed on: 25th March 2021
Peter's avatar
Peter

scam text

5
the agent knew exactly how to help me and helped me report the fraudulent message easily Reviewed on: 25th March 2021
elizabeth cannings's avatar
elizabeth cannings

Very good

4
Agent is good.She explained very well what i need to do. Reviewed on: 25th March 2021
Fernando's avatar
Fernando

Convenient

4
Convenient and easy to use. Can avoid lengthy and costly phone calls when having certain queries. Cora ensures best possible answer where possible and provides suitable advice if necessary. Reviewed on: 25th March 2021
Kate Speed's avatar
Kate Speed

Easy help

5
Cora helped me update my address within a minute Reviewed on: 25th March 2021
ellegallagher15@icloud.com's avatar
[email protected]

AMAZING

5
BRILLIANT AND QUICK SERVICE, DEFO RECOMMEND CORA Reviewed on: 25th March 2021
Rosie Yeomans's avatar
Rosie Yeomans

An actual useful robot

5
Normally find automated helpdesks really frustrating. But Cora was excellent Reviewed on: 25th March 2021
djlucas's avatar
djlucas

Using Cora

4
I could not receive my log one time activation code but Cora guided me through to receive it. Thank you Reviewed on: 25th March 2021
Raymond Eden's avatar
Raymond Eden

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