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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Great service

5
Always well informed and helpful Reviewed on: 25th March 2021
Kenny Hutchings's avatar
Kenny Hutchings

Efficient bank

5
Good online help from cora the online helper. Reviewed on: 25th March 2021
S W 's avatar
S W

Very satisfied!

5
When I arrived in London in 2016, Natwest welcomed me with open arms. I am very grateful to this bank, especially the Putney agency. Reviewed on: 25th March 2021
Tatiana Ancona de Paula's avatar
Tatiana Ancona de Paula

doesn't understand references to the olb terms

1
1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021
NWHeadey's avatar
NWHeadey

Cora doesn't recognise NW olb terms

1
1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021
NWHeadey's avatar
NWHeadey

Ease of use

5
Quick and concise answered all my questions Reviewed on: 25th March 2021
Michelle's avatar
Michelle

Simple straightforward website to use

5
Very quick and simple website to use, the staff are always helpful and do their best to resolve any matters quickly. Reviewed on: 25th March 2021
Peter's avatar
Peter

scam text

5
the agent knew exactly how to help me and helped me report the fraudulent message easily Reviewed on: 25th March 2021
elizabeth cannings's avatar
elizabeth cannings

Very good

4
Agent is good.She explained very well what i need to do. Reviewed on: 25th March 2021
Fernando's avatar
Fernando

Convenient

4
Convenient and easy to use. Can avoid lengthy and costly phone calls when having certain queries. Cora ensures best possible answer where possible and provides suitable advice if necessary. Reviewed on: 25th March 2021
Kate Speed's avatar
Kate Speed

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