Paid advertisement
Smart Money People Logo
Newsletter

NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6067)

Easy help

5
Cora helped me update my address within a minute Reviewed on: 25th March 2021

AMAZING

5
BRILLIANT AND QUICK SERVICE, DEFO RECOMMEND CORA Reviewed on: 25th March 2021

An actual useful robot

5
Normally find automated helpdesks really frustrating. But Cora was excellent Reviewed on: 25th March 2021

Using Cora

4
I could not receive my log one time activation code but Cora guided me through to receive it. Thank you Reviewed on: 25th March 2021

Absolutely excellent

5
Totally professional service each and every time I need assistance. Reviewed on: 25th March 2021

Royal Bank Of Scotland customer services

5
Quick and efficient response to customer queries and constant updates to App which improve it all the time Reviewed on: 25th March 2021

Quick response/very helpful

5
Quick response/very helpful.Made the process very easy and stress free. Would recommend to family and friends. Reviewed on: 25th March 2021

Easy to access help.

5
Help is easy to understand and quickly provided. Reviewed on: 25th March 2021

Fast and Efficeint

5
I had to update one of my records it was so easy with Cora, no need to phone or enter a branch - fast and efficient Reviewed on: 25th March 2021

Card replacement

5
Quick in replying and answering and of course very polite. Reviewed on: 25th March 2021

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs