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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

MR

5
very quick sevices and secure better that calls Reviewed on: 25th March 2021

Bereavement

5
Quick and easy to register the bereavement Reviewed on: 25th March 2021

User-friendly

5
Simple and easy to use. One step at a time and clear instructions where needed. Reviewed on: 25th March 2021

great

5
great, fast, intuitive, it was a toddle to get done what I needed to Reviewed on: 25th March 2021

Digital Assistant Resolves my Query

5
Had an issue. Couldnt find how to reoslve online banking. Asked the digital assistant and found my way to resolve the issue. Helpful and easy to use. Reviewed on: 25th March 2021

Brilliant Software

5
Simple, clean and effective automated service Reviewed on: 25th March 2021

Great service

5
I had to update my personal and business address, and was delighted to see how quick, easy and user friendly was Cora's service. Reviewed on: 25th March 2021

Change of address

5
So quick to change address instead of having to call and wait to speak to an agent. AI is very quick concise and to the point! Reviewed on: 25th March 2021

Best support client

5
Safety and secure tranzaction and the best% comissione Reviewed on: 25th March 2021

Instant response to query

5
Very satisfying response, made to feel a valued client Reviewed on: 25th March 2021

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