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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

A big help

4
Thank you Cora for all your help, it was a pleasure speaking to you albeit via IT but that's the way it is at the moment. You answered my questions very clearly Reviewed on: 25th March 2021
Victor Pittiglio's avatar
Victor Pittiglio

They are great and delightful

5
It's good and trustworthy, and I will soon be one there valuable customer Reviewed on: 25th March 2021
Yuhshaseef's avatar
Yuhshaseef

Quick efficient and friendly.

5
The above says it all. This is the second time I have used this service, and I find it very helpful. Reviewed on: 25th March 2021
Keith Lewis's avatar
Keith Lewis

QUICK AND EASY TO USE

5
EASY TO USE AND QUICKER THAN CALLING Reviewed on: 25th March 2021
Angelina Evangelou Vandike's avatar
Angelina Evangelou Vandike

Easy to use service

5
Easy to use, quick instant responses Reviewed on: 25th March 2021
bethan dodge's avatar
bethan dodge

Clear concise and quick information and advice

5
Straightforward and easy to use, makes banking so easy. Reviewed on: 25th March 2021
Tracey Rigarlsford's avatar
Tracey Rigarlsford

Easy to use

5
It's really easy to change my address Reviewed on: 25th March 2021
Jamie Smith's avatar
Jamie Smith

Easy Address change

5
it was quick and easy and nothing to complicated, thank you Reviewed on: 25th March 2021
Barghest's avatar
Barghest

Fast and accurate

5
Natwest Cora has always been fast a replying to queries and I'm amazed at how spot on it is every time at detecting what you want. Reviewed on: 25th March 2021
M k's avatar
M k

Easy ways to bank

5
I've been with natwest for years and they are always improving their services to make it quick and easy to do online banking, also whenever I've had a query or a problem it is always dealt with as quickly as possible, also the staff are friendly and helpful Reviewed on: 25th March 2021
Lyn nelson's avatar
Lyn nelson

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