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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy and straightforward

5
Was able to get an immediate answer to my query. I could then plan for my next action. Didn't have to wait on the telephone. Told me exactly whatvi had to do. Reviewed on: 25th March 2021
Dee's avatar
Dee

Banking made easy

5
Fast and efficient system. My enquiry was sorting out immediately. Reviewed on: 25th March 2021
Sam Mason's avatar
Sam Mason

Re activate my ISA account

5
Very good straight forward easy yo understand and fallow instructions Reviewed on: 25th March 2021
Jo ann Danao's avatar
Jo ann Danao

Convenient

5
So convenient, it saved me so much time and I could do it from home! Reviewed on: 24th March 2021
Charlie's avatar
Charlie

Great !

5
Very fast and easy procedure.Always can find answers for my questions. Reviewed on: 24th March 2021
Iwona's avatar
Iwona

Fantastic service

4
Solved query quickly without fuss. Great service Reviewed on: 24th March 2021
Lindsay underwood's avatar
Lindsay underwood

Have had super support

5
During Corona natwest has helped me in a time of distress. I am truly grateful for the support. It's helped me and my family a lot Reviewed on: 24th March 2021
Kev Dillon's avatar
Kev Dillon

Cora

5
I needed to change the address on my business account. It was the quickest change of address ever. This system is very easy, quick and efficient. Stress and time saver. Reviewed on: 24th March 2021
Aga's avatar
Aga

Very efficient service

5
Very efficient service when asking questions about my account Reviewed on: 24th March 2021
Kim Heffernan's avatar
Kim Heffernan

Prompt and explicit service

5
Enlightening and progressive experience Reviewed on: 24th March 2021
M.C.Khan's avatar
M.C.Khan

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