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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

great service

5
very good service any time that i required it Reviewed on: 24th March 2021
ronald's avatar
ronald

Very easy to use

5
Said what I needed and the rest was simple and sorted Reviewed on: 24th March 2021
Gary Moxon's avatar
Gary Moxon

Easy and simple way to bank

5
I have not had any issues whatsoever. Reviewed on: 24th March 2021
Tony Daly's avatar
Tony Daly

Simple and fast to use!

5
I went on line to change my address, excellent service, fast and efficient, no waste of time! Great Cora. Thank you. Reviewed on: 24th March 2021
Leslie's avatar
Leslie

Excellent response

5
I needed to find out payment limit and got response straight away Reviewed on: 24th March 2021
Suzanne's avatar
Suzanne

Cora online assistant

5
Quick, effective, efficient, safe and secure at a time that suits me without having to visit a branch - Great! Reviewed on: 24th March 2021
sandra scott's avatar
sandra scott

Great little 'bot'

5
The system was very easy and worked well with the very limited information I gave Reviewed on: 24th March 2021
Mandy Mason's avatar
Mandy Mason

So easy to use

5
It is a really predictive service, that knows what you are tryingt to do and asks you a set of straightforward questions to get you to the right place Reviewed on: 24th March 2021
Matthew's avatar
Matthew

Best Bank

5
Good Service Good online 24 7 Happy with service Reviewed on: 24th March 2021
Breffni O'Brien's avatar
Breffni O'Brien

Excellent service!

5
Very quick and thorough response to my query! Reviewed on: 24th March 2021
Catherine Roach's avatar
Catherine Roach

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