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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Have had super support

5
During Corona natwest has helped me in a time of distress. I am truly grateful for the support. It's helped me and my family a lot Reviewed on: 24th March 2021

Cora

5
I needed to change the address on my business account. It was the quickest change of address ever. This system is very easy, quick and efficient. Stress and time saver. Reviewed on: 24th March 2021

Very efficient service

5
Very efficient service when asking questions about my account Reviewed on: 24th March 2021

Prompt and explicit service

5
Enlightening and progressive experience Reviewed on: 24th March 2021

great service

5
very good service any time that i required it Reviewed on: 24th March 2021

Very easy to use

5
Said what I needed and the rest was simple and sorted Reviewed on: 24th March 2021

Easy and simple way to bank

5
I have not had any issues whatsoever. Reviewed on: 24th March 2021

Simple and fast to use!

5
I went on line to change my address, excellent service, fast and efficient, no waste of time! Great Cora. Thank you. Reviewed on: 24th March 2021

Excellent response

5
I needed to find out payment limit and got response straight away Reviewed on: 24th March 2021

Cora online assistant

5
Quick, effective, efficient, safe and secure at a time that suits me without having to visit a branch - Great! Reviewed on: 24th March 2021

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