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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent assistant

5
Easy and quickly sorted I would definitely use again Reviewed on: 24th March 2021

Simple navigation

5
Good service very easy to use and navigate. Reviewed on: 24th March 2021

Changing personal details on line with Cora

5
Straightforward and easy to do; would recommend Reviewed on: 24th March 2021

Excellent service

4
I asked a question about my account and was given clear advice Reviewed on: 24th March 2021

Changing address is easy and user friendly

5
Quick address change and a user friendly environment Reviewed on: 24th March 2021

hassle free banking and good support service

5
Never had a problem with whatever query I have had Reviewed on: 24th March 2021

Quick and to the point

5
I had forgotten my pin and this problem was solved in a few minutes Reviewed on: 24th March 2021

Amazing

5
Was able to fix my issue in a matter of minutes! Reviewed on: 24th March 2021

Easy to the point

5
Very easily accessible and easy to use quick process with limited issues. No questions unanswered. Reviewed on: 24th March 2021

Quick and Effecient

5
Easy way to sort out general banking enquires, quick and intuitive Reviewed on: 24th March 2021

Review NatWest Group - Cora: Digital assistant now

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