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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
Sukie's avatar
Sukie

About this product

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NatWest Group - Cora Digital Assistant reviews (6060)

Reactivating ISA

5
The online process to reactivate my dormant ISA account was simple, easy to follow and execute. Well done NatWest! Reviewed on: 24th March 2021

Wow

5
Could not believe how quickly my question was sorted. Simple and easy to use.. A great use of text option boxes Reviewed on: 24th March 2021

Quick response

5
Had a question on limit on payment but quickly resolved Reviewed on: 24th March 2021

natwest customer service

5
I have been a member of Natwest since 1960 and they continue to have the best customer service ever.Cora is an excellent additional service and saves ringing the bank for most problems Reviewed on: 24th March 2021

Scam advice

5
fast response to my query put me at ease.Thank you Reviewed on: 24th March 2021

Quick and Easy

5
Changed my address in less than a minute - would definitely do this again. Reviewed on: 24th March 2021

quick and easy to use

5
first time using happy with result thank you Reviewed on: 24th March 2021

Straight to the point. Got the answer I needed

5
A few questions were asked during the chat and Cora got the information I needed. Had an issue but was resolved by asking to speak to a person. Reviewed on: 24th March 2021

Great staff

5
Great staff and great customer service Reviewed on: 24th March 2021

Enquiry about International payment

5
The question was answered with easy to follow instructions Reviewed on: 24th March 2021

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