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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Perfect service

4
Perfect service, easy and fast. Reviewed on: 24th March 2021
Irina R's avatar
Irina R

Quick and easy to understand

5
Quick and easy to understand,hassle free , straight forward, nice and simple Reviewed on: 24th March 2021
riddler's avatar
riddler

Good

5
Solved problem within seconds. Really helpful and was easy to use the cora Reviewed on: 24th March 2021
Chloe's avatar
Chloe

Reactivating ISA

5
The online process to reactivate my dormant ISA account was simple, easy to follow and execute. Well done NatWest! Reviewed on: 24th March 2021
Steve Skeldon's avatar
Steve Skeldon

Wow

5
Could not believe how quickly my question was sorted. Simple and easy to use.. A great use of text option boxes Reviewed on: 24th March 2021
Hamble37's avatar
Hamble37

Quick response

5
Had a question on limit on payment but quickly resolved Reviewed on: 24th March 2021
Tommy's avatar
Tommy

natwest customer service

5
I have been a member of Natwest since 1960 and they continue to have the best customer service ever.Cora is an excellent additional service and saves ringing the bank for most problems Reviewed on: 24th March 2021
Peter Wright's avatar
Peter Wright

Scam advice

5
fast response to my query put me at ease.Thank you Reviewed on: 24th March 2021
C S North's avatar
C S North

Quick and Easy

5
Changed my address in less than a minute - would definitely do this again. Reviewed on: 24th March 2021
Matt Riley's avatar
Matt Riley

quick and easy to use

5
first time using happy with result thank you Reviewed on: 24th March 2021
Carol Dace's avatar
Carol Dace

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