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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

natwest customer service

5
I have been a member of Natwest since 1960 and they continue to have the best customer service ever.Cora is an excellent additional service and saves ringing the bank for most problems Reviewed on: 24th March 2021

Scam advice

5
fast response to my query put me at ease.Thank you Reviewed on: 24th March 2021

Quick and Easy

5
Changed my address in less than a minute - would definitely do this again. Reviewed on: 24th March 2021

quick and easy to use

5
first time using happy with result thank you Reviewed on: 24th March 2021

Straight to the point. Got the answer I needed

5
A few questions were asked during the chat and Cora got the information I needed. Had an issue but was resolved by asking to speak to a person. Reviewed on: 24th March 2021

Great staff

5
Great staff and great customer service Reviewed on: 24th March 2021

Enquiry about International payment

5
The question was answered with easy to follow instructions Reviewed on: 24th March 2021

Easy and save time

5
It saves my time It is very quick and easy Reviewed on: 24th March 2021

Quick and easy process

5
Moving home and totally forgot to inform my bank, Used Cora to amend my change of address details. Completed in minutes smooth and easy process. Thank you....... Reviewed on: 24th March 2021

good

4
I wanted a change of address, the live chat option was quick and easy Reviewed on: 24th March 2021

Review NatWest Group - Cora: Digital assistant now

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