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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Straight to the point. Got the answer I needed

5
A few questions were asked during the chat and Cora got the information I needed. Had an issue but was resolved by asking to speak to a person. Reviewed on: 24th March 2021
RIchC89's avatar
RIchC89

Great staff

5
Great staff and great customer service Reviewed on: 24th March 2021
Susan Littler's avatar
Susan Littler

Enquiry about International payment

5
The question was answered with easy to follow instructions Reviewed on: 24th March 2021
Phone's avatar
Phone

Easy and save time

5
It saves my time It is very quick and easy Reviewed on: 24th March 2021
hiteshrai77.hr@gmail.com's avatar
[email protected]

Quick and easy process

5
Moving home and totally forgot to inform my bank, Used Cora to amend my change of address details. Completed in minutes smooth and easy process. Thank you....... Reviewed on: 24th March 2021
Leo Neita's avatar
Leo Neita

good

4
I wanted a change of address, the live chat option was quick and easy Reviewed on: 24th March 2021
spoorthy's avatar
spoorthy

easy

5
very quick no holding to speak to someone Reviewed on: 24th March 2021
john sholicar's avatar
john sholicar

Efficient and painless

4
My whole request was answered in under 3 minutes, if that! Reviewed on: 24th March 2021
Phil Vong's avatar
Phil Vong

Easy to use

5
Easy to use, fast and efficient Reviewed on: 24th March 2021
Tamaryn White Balleny's avatar
Tamaryn White Balleny

Easy to explain

5
Respected service and satisfied with behaviour Reviewed on: 24th March 2021
SHAM LAL's avatar
SHAM LAL

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