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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very likely

4
Quick and timely help while I was online blocking for help Reviewed on: 24th March 2021
Monisoka's avatar
Monisoka

Excellent

5
Great service fast and efficient and answered my query Reviewed on: 24th March 2021
Michelle Bute's avatar
Michelle Bute

Amazing , friendly and helpful

5
Assisted with my problem straight away and advised what to do next Reviewed on: 24th March 2021
Warren's avatar
Warren

Great easy to use help by just clicking a button.

5
So quick and easy to reactivate my ISA, no waiting on a telephone line and on hold or endless security questions. Great service. Thanks Reviewed on: 24th March 2021
Katy White's avatar
Katy White

Very efficient

5
Corras really good always readily available and patient Reviewed on: 24th March 2021
Sharlene 's avatar
Sharlene

An instant answer to my question

5
Felt very relieved to know in future that I can contact someone and get help or reassurance so easily Reviewed on: 24th March 2021
Irene Ruthven's avatar
Irene Ruthven

very good

5
Very good and fast service which is pleasing Reviewed on: 24th March 2021
janet henly's avatar
janet henly

Frustrating

3
Not able to get an answer to a slightly off-piste question regarding cash ISA Reviewed on: 24th March 2021
Lynda Tooby's avatar
Lynda Tooby

Great service

5
Very quick and easy service to use Reviewed on: 24th March 2021
Ian's avatar
Ian

Very helpful

5
Cora was very quick at responding back to me, and very helpful Reviewed on: 24th March 2021
Liz Rodgers's avatar
Liz Rodgers

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