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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

easy to use and efficient online banking

5
I used the chat bot to find out information. Cuts out wading through loads of material or having to phone to find out the answer. Reviewed on: 24th March 2021
Simon Williams's avatar
Simon Williams

Nat west group/ Cora

5
Immediate response and satisfactory answer to my question. Reviewed on: 24th March 2021
Derek Birbeck's avatar
Derek Birbeck

Details change

5
The request was dealt with efficiently and quickly. It was easier than dealing with a human and I have always preferred human interaction. Reviewed on: 24th March 2021
ThankUAI's avatar
ThankUAI

Quick polite full response

5
Was very easy to chat and answered questions quickly Reviewed on: 24th March 2021
Paddy123's avatar
Paddy123

Helpful Cora

5
Easy to understand. Lots of sensible options with plenty of time to read and choose. Didn't feel pressurised Reviewed on: 24th March 2021
Biddy's avatar
Biddy

I have been with nat West since 1965 that are amazing and have been extremely helpful

5
They take great care helping me with every thing I want I feel like a family member when I visit Reviewed on: 24th March 2021
Norma's avatar
Norma

Efficient

5
Very quick response offering numerous options to rectify a problem. Reviewed on: 24th March 2021
dalejwhite@ntlworld.com's avatar
[email protected]

NatWest is the best

5
Top bank and the online steps are very easy to follow Reviewed on: 24th March 2021
Luke's avatar
Luke

Straight forward

5
I needed to change my adress. I picked to do it through Cora. Process was really fast, easy and straight forward. I was able to follow it and had to confirm the change at every step to confirm correct information. Great service! Reviewed on: 24th March 2021
Sabina's avatar
Sabina

Amazing!

5
Quick, efficient and clear. I'm surprised about the efficiency of Cora. Solved problems in half a minute. Reviewed on: 24th March 2021
Luca Marinelli's avatar
Luca Marinelli

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