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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Immediate response, great service

5
Immediate response, easy to use and further links sent to help deal with the issue Reviewed on: 24th March 2021
Katy McKay's avatar
Katy McKay

Brilliant coronavirus support

4
Great help the the customers during this difficult time Reviewed on: 24th March 2021
Marc Booth's avatar
Marc Booth

Web chat

5
Easy to use and straight forward with the issue I had Reviewed on: 24th March 2021
Gillian Stevens's avatar
Gillian Stevens

easy to use and efficient online banking

5
I used the chat bot to find out information. Cuts out wading through loads of material or having to phone to find out the answer. Reviewed on: 24th March 2021
Simon Williams's avatar
Simon Williams

Nat west group/ Cora

5
Immediate response and satisfactory answer to my question. Reviewed on: 24th March 2021
Derek Birbeck's avatar
Derek Birbeck

Details change

5
The request was dealt with efficiently and quickly. It was easier than dealing with a human and I have always preferred human interaction. Reviewed on: 24th March 2021
ThankUAI's avatar
ThankUAI

Quick polite full response

5
Was very easy to chat and answered questions quickly Reviewed on: 24th March 2021
Paddy123's avatar
Paddy123

Helpful Cora

5
Easy to understand. Lots of sensible options with plenty of time to read and choose. Didn't feel pressurised Reviewed on: 24th March 2021
Biddy's avatar
Biddy

I have been with nat West since 1965 that are amazing and have been extremely helpful

5
They take great care helping me with every thing I want I feel like a family member when I visit Reviewed on: 24th March 2021
Norma's avatar
Norma

Efficient

5
Very quick response offering numerous options to rectify a problem. Reviewed on: 24th March 2021
dalejwhite@ntlworld.com's avatar
[email protected]

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