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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

NatWest is the best

5
Top bank and the online steps are very easy to follow Reviewed on: 24th March 2021
Luke's avatar
Luke

Straight forward

5
I needed to change my adress. I picked to do it through Cora. Process was really fast, easy and straight forward. I was able to follow it and had to confirm the change at every step to confirm correct information. Great service! Reviewed on: 24th March 2021
Sabina's avatar
Sabina

Amazing!

5
Quick, efficient and clear. I'm surprised about the efficiency of Cora. Solved problems in half a minute. Reviewed on: 24th March 2021
Luca Marinelli's avatar
Luca Marinelli

Great help

5
Had an issue with setting up a new payee. Cora resolved this in just a few minutes. Reviewed on: 24th March 2021
P. Waghorn's avatar
P. Waghorn

Clear and informative

5
Instructions were clear, information was clear and able to understand Reviewed on: 24th March 2021
Marie Mchale-smith's avatar
Marie Mchale-smith

Satisfied

3
Subscription was being processed after a cancellation ; Cora supplied information how to stop it happening Reviewed on: 24th March 2021
James leavy's avatar
James leavy

Quick and easy service. Great A plus

5
The change of address details was quick and easy to complete. very professional service Reviewed on: 24th March 2021
William Wickens's avatar
William Wickens

Finally a Chatbot that works!

5
I enjoyed interacting with Cora who was available out of hours to ‘talk’ me through what I needed to do. With language that’s very realistic and careful checking of customer response I found it easy to use, quick and accurate. Go Cora!! Reviewed on: 24th March 2021
Polly4's avatar
Polly4

great

5
easy and clear helped so much during pandemic Reviewed on: 24th March 2021
Ahmed Mahjoub's avatar
Ahmed Mahjoub

My bank

5
I have used Nat West Bank for many years because they offer the best sevices Reviewed on: 24th March 2021
frank.smith165@icloud.com's avatar
[email protected]

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