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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick polite full response

5
Was very easy to chat and answered questions quickly Reviewed on: 24th March 2021

Helpful Cora

5
Easy to understand. Lots of sensible options with plenty of time to read and choose. Didn't feel pressurised Reviewed on: 24th March 2021

I have been with nat West since 1965 that are amazing and have been extremely helpful

5
They take great care helping me with every thing I want I feel like a family member when I visit Reviewed on: 24th March 2021

Efficient

5
Very quick response offering numerous options to rectify a problem. Reviewed on: 24th March 2021

NatWest is the best

5
Top bank and the online steps are very easy to follow Reviewed on: 24th March 2021

Straight forward

5
I needed to change my adress. I picked to do it through Cora. Process was really fast, easy and straight forward. I was able to follow it and had to confirm the change at every step to confirm correct information. Great service! Reviewed on: 24th March 2021

Amazing!

5
Quick, efficient and clear. I'm surprised about the efficiency of Cora. Solved problems in half a minute. Reviewed on: 24th March 2021

Great help

5
Had an issue with setting up a new payee. Cora resolved this in just a few minutes. Reviewed on: 24th March 2021

Clear and informative

5
Instructions were clear, information was clear and able to understand Reviewed on: 24th March 2021

Satisfied

3
Subscription was being processed after a cancellation ; Cora supplied information how to stop it happening Reviewed on: 24th March 2021

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