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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
Sukie's avatar
Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

Great help

5
Had an issue with setting up a new payee. Cora resolved this in just a few minutes. Reviewed on: 24th March 2021
P. Waghorn's avatar
P. Waghorn

Clear and informative

5
Instructions were clear, information was clear and able to understand Reviewed on: 24th March 2021
Marie Mchale-smith's avatar
Marie Mchale-smith

Satisfied

3
Subscription was being processed after a cancellation ; Cora supplied information how to stop it happening Reviewed on: 24th March 2021
James leavy's avatar
James leavy

Quick and easy service. Great A plus

5
The change of address details was quick and easy to complete. very professional service Reviewed on: 24th March 2021
William Wickens's avatar
William Wickens

Finally a Chatbot that works!

5
I enjoyed interacting with Cora who was available out of hours to ‘talk’ me through what I needed to do. With language that’s very realistic and careful checking of customer response I found it easy to use, quick and accurate. Go Cora!! Reviewed on: 24th March 2021
Polly4's avatar
Polly4

great

5
easy and clear helped so much during pandemic Reviewed on: 24th March 2021
Ahmed Mahjoub's avatar
Ahmed Mahjoub

My bank

5
I have used Nat West Bank for many years because they offer the best sevices Reviewed on: 24th March 2021
frank.smith165@icloud.com's avatar
[email protected]

Quick and easy

5
So quick and convenient to use the app when required Reviewed on: 24th March 2021
Sam's avatar
Sam

Looks and performs good.

5
So easy to use for us senior people. Reviewed on: 24th March 2021
Margaret Whitehouse 's avatar
Margaret Whitehouse

Very helpful

5
Helped straight away I very happy Reviewed on: 24th March 2021
Joanne's avatar
Joanne

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