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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy service. Great A plus

5
The change of address details was quick and easy to complete. very professional service Reviewed on: 24th March 2021

Finally a Chatbot that works!

5
I enjoyed interacting with Cora who was available out of hours to ‘talk’ me through what I needed to do. With language that’s very realistic and careful checking of customer response I found it easy to use, quick and accurate. Go Cora!! Reviewed on: 24th March 2021

great

5
easy and clear helped so much during pandemic Reviewed on: 24th March 2021

My bank

5
I have used Nat West Bank for many years because they offer the best sevices Reviewed on: 24th March 2021

Quick and easy

5
So quick and convenient to use the app when required Reviewed on: 24th March 2021

Looks and performs good.

5
So easy to use for us senior people. Reviewed on: 24th March 2021

Very helpful

5
Helped straight away I very happy Reviewed on: 24th March 2021

Well, I have been Banking with NatWest for many years without stress and transaction straightforward and respectful lender

5
Absolutely peaceful and reassuring. Reviewed on: 24th March 2021

Excellent

5
Excellent advice, would recommend NatWest Cora Reviewed on: 23rd March 2021

Very good and innovative service

4
Very fast process! And accurate and without fuss very helpful Reviewed on: 23rd March 2021

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