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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
So quick and convenient to use the app when required Reviewed on: 24th March 2021

Looks and performs good.

5
So easy to use for us senior people. Reviewed on: 24th March 2021

Very helpful

5
Helped straight away I very happy Reviewed on: 24th March 2021

Well, I have been Banking with NatWest for many years without stress and transaction straightforward and respectful lender

5
Absolutely peaceful and reassuring. Reviewed on: 24th March 2021

Excellent

5
Excellent advice, would recommend NatWest Cora Reviewed on: 23rd March 2021

Very good and innovative service

4
Very fast process! And accurate and without fuss very helpful Reviewed on: 23rd March 2021

Easy does it!

5
Hassle free, easy to use. I recommend using Cora. Reviewed on: 23rd March 2021

Great for a quick answer to any problems

5
Unfortunately my 'Get Cash' icon wasn't showing on my Nat west app, but thank's to the digital assistant Cora, i quickly found out why in seconds. I'd reported my card lost and the Get Cash feature isn't available until 2 days after you receive your new card. Problem solved, Thank you Cora Reviewed on: 23rd March 2021

Excellent service

5
Easy to use easy to understand and excellent quality service Reviewed on: 23rd March 2021

Quick simple perfect

5
Cora knew what I wanted to do because of the page I was on no annoying 20 questions to get to do what I wanted. Quick easy service perfect for a busy mum needing a solution dealt with!! Reviewed on: 23rd March 2021

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