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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

You quickly forget Cora is a digital assistant

5
I've become accustomed to using Cora and have grown to appreciate it's usefulness. Every time I've been directed to use Cora, I now have confidence that there's a heightened chance that my query will be resolved. So far, 10/10! Reviewed on: 23rd March 2021
CityDave's avatar
CityDave

Always been there

5
I have banked with the Natwest for 29 years since leaving univerisity to having bought my dream house in 2019 with my Natwest mortgage. I have always been supported, I have always had help when needed and have never been disappointed or let down in any way. My latest interaction was a zoom call to update me on all the best ways to ensure my money is looked after which was really useful. I am now starting a new business and will be approaching Natwest for a business start up account, and hopefully when we are making millions it will continue to be a good experience! Reviewed on: 23rd March 2021
Vicky Wood's avatar
Vicky Wood

Excellent

5
Cora was very good explaining it to me Reviewed on: 23rd March 2021
Elizabeth Millar's avatar
Elizabeth Millar

Time is money

5
Changing address is a big job as there are so many places I have to tell, but this Natwest chat system was very easy, straight forward and saving my precious time significantly! Reviewed on: 23rd March 2021
Kai's avatar
Kai

Transferring funds

5
I am new to online banking, and transferring funds to my online banking account was quickly sorted out with the online assistant by following some straight forward terms and conditions, making the process easy. Reviewed on: 23rd March 2021
Saul Brock's avatar
Saul Brock

Brilliant service

5
Online banking is secure and the app is very easy to use, great bank. Reviewed on: 23rd March 2021
caprilady68@gmail.com's avatar
[email protected]

Easy as pie

5
Didn’t even need to ask a question Reviewed on: 23rd March 2021
catr24a@gmail.com's avatar
[email protected]

Simple very accessible toolkit

5
Love this so straightforward to use Reviewed on: 23rd March 2021
Sam Tilley's avatar
Sam Tilley

Ecxcellent service

5
Had very good helpful experience from this bank Reviewed on: 23rd March 2021
Donna Fletcher's avatar
Donna Fletcher

Simple, quick and friendly

5
The response time is really quick. Easy to understand and takes very little messaging before your issue is resolved. Reviewed on: 23rd March 2021
Stephanie stafford 's avatar
Stephanie stafford

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