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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So quick and easy

5
I needed to reactivate my ISA and with Cora it took less than a minute. Fabulous service Reviewed on: 23rd March 2021
CK's avatar
CK

had a bit of trouble but was never worried felt confident it would be ok

4
could,nt find my postcode but never made me feel worried about it getting sorted out Reviewed on: 23rd March 2021
Mark Hennessey's avatar
Mark Hennessey

Helpful but not easy.

4
Cora tells me to click on various words, some of which I cannot find. But useful overall, as one usually gets there in the end. Reviewed on: 23rd March 2021
John Szemerey's avatar
John Szemerey

You quickly forget Cora is a digital assistant

5
I've become accustomed to using Cora and have grown to appreciate it's usefulness. Every time I've been directed to use Cora, I now have confidence that there's a heightened chance that my query will be resolved. So far, 10/10! Reviewed on: 23rd March 2021
CityDave's avatar
CityDave

Always been there

5
I have banked with the Natwest for 29 years since leaving univerisity to having bought my dream house in 2019 with my Natwest mortgage. I have always been supported, I have always had help when needed and have never been disappointed or let down in any way. My latest interaction was a zoom call to update me on all the best ways to ensure my money is looked after which was really useful. I am now starting a new business and will be approaching Natwest for a business start up account, and hopefully when we are making millions it will continue to be a good experience! Reviewed on: 23rd March 2021
Vicky Wood's avatar
Vicky Wood

Excellent

5
Cora was very good explaining it to me Reviewed on: 23rd March 2021
Elizabeth Millar's avatar
Elizabeth Millar

Time is money

5
Changing address is a big job as there are so many places I have to tell, but this Natwest chat system was very easy, straight forward and saving my precious time significantly! Reviewed on: 23rd March 2021
Kai's avatar
Kai

Transferring funds

5
I am new to online banking, and transferring funds to my online banking account was quickly sorted out with the online assistant by following some straight forward terms and conditions, making the process easy. Reviewed on: 23rd March 2021
Saul Brock's avatar
Saul Brock

Brilliant service

5
Online banking is secure and the app is very easy to use, great bank. Reviewed on: 23rd March 2021
caprilady68@gmail.com's avatar
[email protected]

Easy as pie

5
Didn’t even need to ask a question Reviewed on: 23rd March 2021
catr24a@gmail.com's avatar
[email protected]

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