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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Time is money

5
Changing address is a big job as there are so many places I have to tell, but this Natwest chat system was very easy, straight forward and saving my precious time significantly! Reviewed on: 23rd March 2021

Transferring funds

5
I am new to online banking, and transferring funds to my online banking account was quickly sorted out with the online assistant by following some straight forward terms and conditions, making the process easy. Reviewed on: 23rd March 2021

Brilliant service

5
Online banking is secure and the app is very easy to use, great bank. Reviewed on: 23rd March 2021

Easy as pie

5
Didn’t even need to ask a question Reviewed on: 23rd March 2021

Simple very accessible toolkit

5
Love this so straightforward to use Reviewed on: 23rd March 2021

Ecxcellent service

5
Had very good helpful experience from this bank Reviewed on: 23rd March 2021

Simple, quick and friendly

5
The response time is really quick. Easy to understand and takes very little messaging before your issue is resolved. Reviewed on: 23rd March 2021

Brilliant

5
It's so easy to get help this way . Can't believe I don't have to que to sort out banking stuff Reviewed on: 23rd March 2021

Simply everything I need.

5
I’ve been a NatWest customer since before they were NatWest! Some 50+ years in UK, & 10 years living abroad. They make everything simple for me which is what I need for online & remote personal banking. Reviewed on: 23rd March 2021

RELATIONS MANAGER

5
EXTREEMLY BAD RELATIONSHIP MANAGER Reviewed on: 23rd March 2021

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