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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Simple very accessible toolkit

5
Love this so straightforward to use Reviewed on: 23rd March 2021
Sam Tilley's avatar
Sam Tilley

Ecxcellent service

5
Had very good helpful experience from this bank Reviewed on: 23rd March 2021
Donna Fletcher's avatar
Donna Fletcher

Simple, quick and friendly

5
The response time is really quick. Easy to understand and takes very little messaging before your issue is resolved. Reviewed on: 23rd March 2021
Stephanie stafford 's avatar
Stephanie stafford

Brilliant

5
It's so easy to get help this way . Can't believe I don't have to que to sort out banking stuff Reviewed on: 23rd March 2021
Kay Marie Dunn's avatar
Kay Marie Dunn

Simply everything I need.

5
I’ve been a NatWest customer since before they were NatWest! Some 50+ years in UK, & 10 years living abroad. They make everything simple for me which is what I need for online & remote personal banking. Reviewed on: 23rd March 2021
John Ormandy's avatar
John Ormandy

RELATIONS MANAGER

5
EXTREEMLY BAD RELATIONSHIP MANAGER Reviewed on: 23rd March 2021
DAVID HUGHES's avatar
DAVID HUGHES

Very efficient and simple process

5
I wanted to change my business address and it was very quick and efficient without speaking to someone. Reviewed on: 23rd March 2021
Linda Clark's avatar
Linda Clark

Easy as pie

5
Its the quickest and easiest way to speak to bank Reviewed on: 23rd March 2021
Mr m j whittaker's avatar
Mr m j whittaker

Efficient, effective, easy

5
It was really easy to use and very efficient. I didn't even have to message or type hardly anything due to the selection boxes, it was a very easy yo use and a slick process Reviewed on: 23rd March 2021
Sarah's avatar
Sarah

Very Prompt Solution

5
My initial question was answered promptly. I would have no hesitation to use the chat service again Reviewed on: 23rd March 2021
Astrid Hersen's avatar
Astrid Hersen

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