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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Amazing service

5
helped a lot ! very easy to talk to Reviewed on: 23rd March 2021
teaghansmart's avatar
teaghansmart

The service i recieved was friendly, clear and fast.

5
The experience has been great, even through the difficult times we are under. Reviewed on: 23rd March 2021
Ronald Rae's avatar
Ronald Rae

Efficient and comprehensive and prompt service is what you get

5
I needed to reactivate an account, this was done efficiently and painlessly in a simple and effective way Reviewed on: 23rd March 2021
Aidan berry's avatar
Aidan berry

It was very quick and easy

5
I thought it was going to be difficult but was the opposite Reviewed on: 23rd March 2021
Joy vendy's avatar
Joy vendy

Easy to use

5
I've found solutions each time I have consulted Cora, or been passed to someone who could help Reviewed on: 23rd March 2021
Glenys Goodwin's avatar
Glenys Goodwin

Brilliant

5
Fantastic and very simple to follow Reviewed on: 23rd March 2021
Chris 's avatar
Chris

Efficient service

5
My query was dealt with professionally and efficiently. Very pleased! Reviewed on: 23rd March 2021
Rissa73's avatar
Rissa73

Thanks Cora

5
Very simple to follow. No problems at all. Reviewed on: 23rd March 2021
Sunny Lum's avatar
Sunny Lum

Easy peasy

5
Very quick and easy using Cora. Simple but effective Reviewed on: 23rd March 2021
Kellie Keogh's avatar
Kellie Keogh

Easy to use

5
Whenever I need help with my queries I can go and find the answer anytime day or night Reviewed on: 23rd March 2021
Bev Burke 's avatar
Bev Burke

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