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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Efficient service

5
My query was dealt with professionally and efficiently. Very pleased! Reviewed on: 23rd March 2021

Thanks Cora

5
Very simple to follow. No problems at all. Reviewed on: 23rd March 2021

Easy peasy

5
Very quick and easy using Cora. Simple but effective Reviewed on: 23rd March 2021

Easy to use

5
Whenever I need help with my queries I can go and find the answer anytime day or night Reviewed on: 23rd March 2021

Quick friendly reliable

5
Great service highly recommend Reviewed on: 23rd March 2021

Easy To Use

5
Cora is easy to use and capable of answering most questions. She is also able to pass me through to a real agent, which is very helpful. Reviewed on: 23rd March 2021

Quick response

5
This was my first time using this chat which was very quick for them to respond d Reviewed on: 23rd March 2021

Easy

5
Questions answered at the touch of a button - Great ! Reviewed on: 23rd March 2021

My banking needs

5
NatWest/RBS have an excellent set of services that meet all of my banking needs. I also like the innovation in products that seem a differentiator Reviewed on: 23rd March 2021

Best bank

5
They're so helpful and welcoming in store and online. Reviewed on: 23rd March 2021

Review NatWest Group - Cora: Digital assistant now

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