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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Brilliant!

5
So easy to use, very efficient, very fast! Best chat I`ve ever used, answered my questions in 2 minutes. I love it! Reviewed on: 23rd March 2021

Prompt response!

5
My enquiry was dealt with very quickly and efficiently. Reviewed on: 23rd March 2021

Quick and easy

5
Better than most autobots I've used! Pithy. Reviewed on: 23rd March 2021

Easy to Fix

5
Very easy to fix my problem. Will definitely use again. Reviewed on: 23rd March 2021

Excellent. I would use Cora again.

5
quick and easy to use, and hassle free Reviewed on: 23rd March 2021

Number to win

5
Best bank in the UK. Very easy and good to bank with Reviewed on: 23rd March 2021

Quick and Efficient

5
Helped quickly, directed to correct place I needed to find - would use again when stuck Reviewed on: 23rd March 2021

Easy and straightforward

5
Extremely easy and straightforward to follow Reviewed on: 23rd March 2021

Cora

5
Very good and helpful gives clear instructions for each questions Reviewed on: 23rd March 2021

Simple and quick

5
I asked bout re instating my ISA in 2 words and it was sorted in less than five minutes Reviewed on: 23rd March 2021

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