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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

Very efficient

4
Quick and efficient with query. Very helpful and made sure I understood what I needed to do at my end to resolve my query Reviewed on: 23rd March 2021
Pam Watkinson Hough's avatar
Pam Watkinson Hough

Clear concise instructions in plain English

5
User friendly easy instructions no waiting on the phone for 20 mins! Reviewed on: 23rd March 2021
Caroline 's avatar
Caroline

Very quick and precise

5
I had a problem it was solved in mins Reviewed on: 23rd March 2021
Paul rolfe's avatar
Paul rolfe

First time used and very efficient and quick with my request.

5
As above very quick and straightforward Reviewed on: 23rd March 2021
Ann Young 's avatar
Ann Young

Change of Address

5
This digital assistant was quick and easy to use and it was accurate in interpreting my needs. Impressive. Reviewed on: 23rd March 2021
Joanne Saunders's avatar
Joanne Saunders

Amazing Technology

5
I had to update my home address today, and it took all of five minutes (or less) to do. I was amazed at how efficient and easy this was to do. Genuinely blown away! Reviewed on: 23rd March 2021
Lexy70's avatar
Lexy70

helpful

5
always very very helpful especially to an 80 yr old Reviewed on: 23rd March 2021
Roberta Ronald's avatar
Roberta Ronald

So easy!

5
Make it super easy to change my address which used to take SO LONG - but not anymore! Reviewed on: 23rd March 2021
Charlotte's avatar
Charlotte

Good chat scheme

5
ISA transfer arrangement made easy via the chat Reviewed on: 23rd March 2021
ArchieGray's avatar
ArchieGray

how on line banking support should be

5
Had to use Cora the Natwest service when I needed to reactivate an account, the service and interactive response was speedy and accurate, i did not feel my usual frustration of long delays or repeated questions from a "bot" service, very impressed that someone has done their IT homework and has begun to link together backoffice systems to provide a useful service to customers. Thank you Reviewed on: 23rd March 2021
Nick Phipps's avatar
Nick Phipps

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