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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

How much daily transfer is

5
Very easy, fast & straightforward Reviewed on: 23rd March 2021
drcrvalentine@hotmail.com's avatar
[email protected]

Mr Mario Horvath

3
Please I need login account I lost me number and I have problem naw login Reviewed on: 23rd March 2021
Mario Horvath's avatar
Mario Horvath

Waiting for new debit card to arrive.

5
The colleague was very helpful in explaining how long it will take to receive my card and what to do afterwards. Reviewed on: 23rd March 2021
Sandra McDowell's avatar
Sandra McDowell

Very efficient

4
Quick and efficient with query. Very helpful and made sure I understood what I needed to do at my end to resolve my query Reviewed on: 23rd March 2021
Pam Watkinson Hough's avatar
Pam Watkinson Hough

Clear concise instructions in plain English

5
User friendly easy instructions no waiting on the phone for 20 mins! Reviewed on: 23rd March 2021
Caroline 's avatar
Caroline

Very quick and precise

5
I had a problem it was solved in mins Reviewed on: 23rd March 2021
Paul rolfe's avatar
Paul rolfe

First time used and very efficient and quick with my request.

5
As above very quick and straightforward Reviewed on: 23rd March 2021
Ann Young 's avatar
Ann Young

Change of Address

5
This digital assistant was quick and easy to use and it was accurate in interpreting my needs. Impressive. Reviewed on: 23rd March 2021
Joanne Saunders's avatar
Joanne Saunders

Amazing Technology

5
I had to update my home address today, and it took all of five minutes (or less) to do. I was amazed at how efficient and easy this was to do. Genuinely blown away! Reviewed on: 23rd March 2021
Lexy70's avatar
Lexy70

helpful

5
always very very helpful especially to an 80 yr old Reviewed on: 23rd March 2021
Roberta Ronald's avatar
Roberta Ronald

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