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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

First time used and very efficient and quick with my request.

5
As above very quick and straightforward Reviewed on: 23rd March 2021
Ann Young 's avatar
Ann Young

Change of Address

5
This digital assistant was quick and easy to use and it was accurate in interpreting my needs. Impressive. Reviewed on: 23rd March 2021
Joanne Saunders's avatar
Joanne Saunders

Amazing Technology

5
I had to update my home address today, and it took all of five minutes (or less) to do. I was amazed at how efficient and easy this was to do. Genuinely blown away! Reviewed on: 23rd March 2021
Lexy70's avatar
Lexy70

helpful

5
always very very helpful especially to an 80 yr old Reviewed on: 23rd March 2021
Roberta Ronald's avatar
Roberta Ronald

So easy!

5
Make it super easy to change my address which used to take SO LONG - but not anymore! Reviewed on: 23rd March 2021
Charlotte's avatar
Charlotte

Good chat scheme

5
ISA transfer arrangement made easy via the chat Reviewed on: 23rd March 2021
ArchieGray's avatar
ArchieGray

how on line banking support should be

5
Had to use Cora the Natwest service when I needed to reactivate an account, the service and interactive response was speedy and accurate, i did not feel my usual frustration of long delays or repeated questions from a "bot" service, very impressed that someone has done their IT homework and has begun to link together backoffice systems to provide a useful service to customers. Thank you Reviewed on: 23rd March 2021
Nick Phipps's avatar
Nick Phipps

SStirling ervice

5
Simple choices and speedy responses make the digital assistant a pleasure to interact with. Reviewed on: 23rd March 2021
Susan's avatar
Susan

Quick, user-friendly

5
My experience was minimum, succinct questions asked in order to deal with request promptly and efficiently whist also providing secure environment. Reviewed on: 23rd March 2021
Sheila Wakefield's avatar
Sheila Wakefield

Update email address

4
It was quick and easy to work I will be using it agin Reviewed on: 23rd March 2021
Janice's avatar
Janice

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