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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

So easy!

5
Make it super easy to change my address which used to take SO LONG - but not anymore! Reviewed on: 23rd March 2021
Charlotte's avatar
Charlotte

Good chat scheme

5
ISA transfer arrangement made easy via the chat Reviewed on: 23rd March 2021
ArchieGray's avatar
ArchieGray

how on line banking support should be

5
Had to use Cora the Natwest service when I needed to reactivate an account, the service and interactive response was speedy and accurate, i did not feel my usual frustration of long delays or repeated questions from a "bot" service, very impressed that someone has done their IT homework and has begun to link together backoffice systems to provide a useful service to customers. Thank you Reviewed on: 23rd March 2021
Nick Phipps's avatar
Nick Phipps

SStirling ervice

5
Simple choices and speedy responses make the digital assistant a pleasure to interact with. Reviewed on: 23rd March 2021
Susan's avatar
Susan

Quick, user-friendly

5
My experience was minimum, succinct questions asked in order to deal with request promptly and efficiently whist also providing secure environment. Reviewed on: 23rd March 2021
Sheila Wakefield's avatar
Sheila Wakefield

Update email address

4
It was quick and easy to work I will be using it agin Reviewed on: 23rd March 2021
Janice's avatar
Janice

quick and courteous response to the query.

5
fine thank you. Although face to face is always better! Reviewed on: 23rd March 2021
Gwynann's avatar
Gwynann

1st class service.

5
no complaints, always helpful.no delays Reviewed on: 23rd March 2021
doreen ann smith - sirigou's avatar
doreen ann smith - sirigou

Very prompt and accurate reponses

5
Very easy to use ... great system and so fast Reviewed on: 23rd March 2021
Stewart Pickering's avatar
Stewart Pickering

Great bank,lve been with them for approximately 35/40 years

5
Very helpful and careing bank ,staff are always friendly and cheerful Reviewed on: 23rd March 2021
g.trev@sky.com's avatar
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